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- Tasks: Lead the design and transition of Managed Services, ensuring operational excellence.
- Company: Roc Technologies is a forward-thinking company focused on delivering exceptional managed services.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Join a dynamic team that values service excellence and innovation in IT service management.
- Qualifications: Experience in service management, strong ITIL knowledge, and excellent communication skills required.
- Other info: Eligibility for Security Clearance is necessary; project management experience is a plus.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Roc Technologies is seeking an experienced, driven, and commercially minded leader to join our Leadership Team as Service Transition Manager. In this pivotal role, you will be responsible for leading the design and transition of new and evolved Managed Services, collaborating closely with Sales, Solutions Architecture, and Delivery teams. You will also take ownership of the development and implementation of Roc’s Managed Service and Transition Framework, ensuring consistency, scalability, and operational excellence. This is an ideal role for a service management professional with deep ITIL knowledge and extensive experience in transitioning services into operational environments—someone who thrives on structure, governance, and delivering results that meet both customer expectations and commercial goals.
Responsibilities:
- Design, implement, and govern Roc’s Managed Service and Transition Framework, including documentation standards and operational templates.
- Collaborate with Sales and Service Architects to create and approve service designs and cost models.
- Identify, assess, and govern service design risks, ensuring mitigation plans are in place.
- Lead the end-to-end transition of all new and changed managed services, driving a “right first time” approach.
- Deliver smooth transitions that delight customers and align with commercial objectives.
- Build processes that are repeatable, scalable, and aligned with ITIL best practices.
- Ensure seamless handover to Roc’s Customer Success Team with full operational readiness.
- Lead the development of Operational Service Manuals (OSMs) for long-term contract management.
- Establish and report on key transition KPIs and metrics for senior leadership.
- Role model Roc’s values, culture, and commitment to service excellence.
Required Skills and Experience:
- Demonstrable experience in service management or service transition roles.
- Strong foundation in ITIL-based managed services, supported by relevant certifications.
- Proven experience delivering successful service transitions in complex environments.
- Excellent interpersonal and communication skills, with a focus on cross-functional collaboration.
- Ability to operate autonomously and within wider programme teams.
- Eligibility for Security Clearance (SC or DV).
Desirable:
- Project management experience (e.g. PRINCE2, PMP).
- Background in networking, cloud, or MSP environments.
- Experience in managing or contributing to P&L or sales-related activities.
Service Transition Manager employer: Roc Technologies
Contact Detail:
Roc Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices and ensure you can discuss how you've applied them in previous roles. This will demonstrate your deep understanding of service management, which is crucial for the Service Transition Manager position.
✨Tip Number 2
Network with professionals in the service management field, especially those who have experience in transitioning services. Engaging with industry peers can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to showcase your experience in leading successful service transitions by gathering specific examples from your past work. Be ready to discuss challenges you faced and how you overcame them, as this will highlight your problem-solving skills.
✨Tip Number 4
Understand Roc Technologies' values and culture, and think about how your personal values align with theirs. Being able to articulate this connection during discussions can set you apart as a candidate who truly fits within their team.
We think you need these skills to ace Service Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and service transition roles. Emphasise your ITIL knowledge and any relevant certifications, as well as specific examples of successful service transitions you've led.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the Service Transition Manager role at Roc Technologies. Discuss your leadership experience, your approach to collaboration with cross-functional teams, and how you align with their values and commitment to service excellence.
Showcase Relevant Achievements: Include specific achievements that demonstrate your ability to deliver results in complex environments. Use metrics where possible to quantify your success, such as improvements in transition KPIs or customer satisfaction scores.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no spelling or grammatical errors, and that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Roc Technologies
✨Showcase Your ITIL Knowledge
Make sure to highlight your deep understanding of ITIL principles during the interview. Be prepared to discuss how you've applied these concepts in previous roles, particularly in service transition scenarios.
✨Demonstrate Cross-Functional Collaboration
Since the role involves working closely with Sales, Solutions Architecture, and Delivery teams, share specific examples of how you've successfully collaborated across different departments to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in complex environments. Prepare to discuss past experiences where you identified risks and implemented mitigation plans during service transitions.
✨Emphasise Results and Metrics
Be ready to talk about key performance indicators (KPIs) you've established or reported on in previous roles. Highlight how these metrics contributed to successful service transitions and aligned with commercial objectives.
