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- Tasks: Support internal users with IT services and maintain high service standards.
- Company: Join a growing IT team focused on delivering exceptional service.
- Benefits: Gain hands-on experience, work in a supportive environment, and enjoy opportunities for growth.
- Why this job: Perfect for early-career IT enthusiasts eager to learn and make an impact.
- Qualifications: Strong communication skills, problem-solving attitude, and a keen interest in IT operations.
- Other info: Desirable knowledge of Windows, Office 365, and ITIL principles.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who\’s keen to build hands-on experience across IT service operations and support. As part of the Service Delivery team, you\’ll play a key role in supporting internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services. Key responsibilities as the IT Service Support Analyst: Provide high-quality support to internal teams across hardware, software, and IT services. Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations. Monitor supplier performance and assist in service reviews. Support reporting, documentation, and ongoing improvements to IT service delivery. Assist in managing user expectations and ensure clear communication during incidents or service changes. Contribute to the management of Major Incidents and participate in Problem and Change Management processes. Help maintain and improve ITSM tools and workflows. Support wider IT service delivery tasks as needed, including service escalations and reporting.Essential skills for the IT Service Support Analyst: A strong communicator who is confident engaging with colleagues at all levels. Organised, proactive, and able to work independently to resolve issues and meet SLAs. A natural problem-solver with a \”can-do\” attitude and a calm, professional manner. Someone with a keen interest in IT operations and support, who is eager to learn and grow. Able to write clear documentation, procedures, and knowledge base articles. A friendly and enthusiastic team player who takes pride in delivering great service.Desirable (but not essential): Knowledge of Windows, Office 365, and Active Directory. Understanding of ITSM tools such as Supportworks or similar. Familiarity with ITIL principles and processes. Experience using reporting tools like Power BI.Apply now for the IT Service Support Analyst to kick-start your IT career – we\’d love to hear from you
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Support Analyst
✨Tip Number 1
Familiarise yourself with ITIL principles and processes, as they are often crucial in IT service management roles. Understanding these concepts will not only help you during the interview but also demonstrate your commitment to the field.
✨Tip Number 2
Engage with online communities or forums related to IT support. Networking with professionals in the field can provide insights into the role and may even lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues or provided excellent customer service. Real-life examples can showcase your problem-solving skills and your ability to communicate effectively.
✨Tip Number 4
Research StudySmarter's IT services and any recent projects or initiatives. Showing that you understand our company and its goals can set you apart from other candidates and demonstrate your genuine interest in joining our team.
We think you need these skills to ace IT Service Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the responsibilities of the IT Service Support Analyst role. Emphasise any experience you have in IT support, communication, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills from the job description, such as your ability to communicate effectively and your interest in IT operations.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in the past. This could be through academic projects, internships, or previous jobs. Highlight your 'can-do' attitude and calm approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Clearwater People Solutions
✨Show Your Communication Skills
As an IT Service Support Analyst, you'll need to communicate effectively with colleagues at all levels. During the interview, demonstrate your ability to explain technical concepts in simple terms and engage in clear dialogue. This will showcase your strong communication skills, which are essential for the role.
✨Highlight Your Problem-Solving Abilities
Prepare examples of how you've tackled challenges in previous roles or during your studies. Discuss specific situations where you identified a problem, proposed a solution, and successfully implemented it. This will illustrate your proactive approach and 'can-do' attitude, which are key traits for this position.
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing multiple tasks and meeting SLAs. Share instances where you've effectively prioritised tasks or managed your time to achieve goals. This will help convey your ability to work independently and handle the demands of the role.
✨Express Your Eagerness to Learn
Since this role is ideal for someone early in their IT career, it's important to show your enthusiasm for learning and growing within the field. Discuss any relevant courses, certifications, or personal projects that reflect your interest in IT operations and support. This will demonstrate your commitment to developing your skills further.
