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For Companies At a Glance
- Tasks: Join our team as a Third Line Support Engineer, tackling tech challenges daily.
- Company: We're a growing managed service provider based in Southend, focused on client satisfaction.
- Benefits: Enjoy a competitive salary, 25 days holiday, healthcare, and free parking.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Experience with Windows Server, SQL, Office 365, and ticketing systems is essential.
- Other info: This role is office-based, 5 days a week, perfect for those who thrive in a collaborative environment.
The predicted salary is between 38000 - 42000 £ per year.
Third Line Support Engineer Salary: £38,000 – £42,000 Location: Southend Office based: 5 days a week About the Role A client of ours are a managed service provider who are growing at a healthy pace and looking to hire another Third Line Support Engineer. We are looking for a someone with Microsoft windows tech stack experience, The company are small to medium sized and are looking to grow due to an increasing client base. Based in Southend and the role will be on site 5 days a week. Skills Required Experience working in a 3rd Line support position Windows Server SQL Server or MySQL Office 365, Azure AD and SharePoint Hyper – V, VMware Veeam Backup Ticketing systems (ServiceNow or Jira) Routers, switches and firewalls Previous experience working for a managed service provider is desirable but not essential What’s on Offer Salary up to £42,000, depending on experience 25 days holiday Company Pension scheme Healthcare scheme Free on-site parking What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shorty
Contact Detail:
Premier IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, SQL Server, and Office 365. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Research the company’s client base and their growth trajectory. Understanding their business model and the challenges they face can help you tailor your responses in an interview, demonstrating your genuine interest in contributing to their success.
✨Tip Number 3
Prepare to discuss your experience with ticketing systems like ServiceNow or Jira. Be ready to share specific examples of how you've used these tools to resolve issues efficiently, as this is crucial for a Third Line Support role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the role, which can help you stand out during the interview process.
We think you need these skills to ace 3rd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the Microsoft Windows tech stack, including specific tools like Windows Server, SQL Server, and Office 365. Use keywords from the job description to ensure your application stands out.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are a great fit for the Third Line Support Engineer role. Mention your relevant experience, particularly in managed service environments, and express your enthusiasm for the company’s growth.
Showcase Relevant Skills: In your application, emphasise your familiarity with ticketing systems like ServiceNow or Jira, as well as your knowledge of Hyper-V, VMware, and backup solutions like Veeam. This will demonstrate your technical proficiency.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Premier IT
✨Know Your Tech Stack
Make sure you have a solid understanding of the Microsoft Windows tech stack, including Windows Server, SQL Server or MySQL, and Office 365. Be prepared to discuss your experience with these technologies in detail.
✨Familiarise Yourself with Ticketing Systems
Since the role involves using ticketing systems like ServiceNow or Jira, it’s beneficial to brush up on how these platforms work. Be ready to explain how you've used them in previous roles to manage support tickets effectively.
✨Demonstrate Problem-Solving Skills
Third Line Support Engineers often face complex issues. Prepare examples of challenging problems you've solved in the past, particularly those involving routers, switches, and firewalls, to showcase your analytical skills.
✨Show Enthusiasm for Growth
As the company is looking to grow, express your enthusiasm for being part of that journey. Discuss how you can contribute to their expansion and your willingness to learn new technologies as they evolve.
