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- Tasks: Join a small IT team providing 2nd Line Support for 200 users and exciting IT projects.
- Company: Work at a leading Professional Services Firm in Central London, near Covent Garden.
- Benefits: Earn up to £40k pro rata with hands-on experience and growth opportunities.
- Why this job: Perfect for ambitious IT pros wanting to expand skills in a collaborative environment.
- Qualifications: Solid desktop support knowledge and strong communication skills required; bonus for additional tech knowledge.
- Other info: Maternity cover role for 9 months, ideal for gaining valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Support Analyst required for a 9-month maternity cover role, based on-site at a leading Professional Services Firm in Central London, near Covent Garden Station. This role offers up to £40k pro rata and is a fantastic opportunity to join a small, collaborative IT team of five. As the IT Support Analyst, you\’ll be a key part of a five-person IT team, providing essential 2nd Line Support for approximately 200 end-users. You\’ll collaborate closely with another Helpdesk Technician, handling a mix of business-as-usual tasks and contributing to exciting IT projects. This role is ideal for an ambitious IT professional eager to expand their skills, offering significant hands-on experience across 1st and 2nd line support, with valuable exposure to 3rd line issues and critical cyber security initiatives. What You\’ll Be Doing: Supporting Windows 7/10/11 environments and Office 2016/2019 / M365 Building and maintaining desktops and laptops (hardware/software) Managing core networking protocols – TCP/IP, DHCP, DNS Handling video conferencing support (Teams, Zoom) Working closely with the security team on system alerts and best practices Supporting users with mobile devices (iPhone, iPad, Android) Actively participating in infrastructure upgrade and other IT projectsWhat You\’ll Need: A solid grounding in desktop support and Microsoft technologies. Strong communication and interpersonal skills, with a proactive and eager approach to learning. Bonus points for: Any knowledge of AD / M365 admin, IP telephony, Cyber Essentials, VLANs, or Mac OS.This is a fantastic opportunity to gain valuable experience in a technically rich environment, where your contributions will be genuinely valued and your skills rapidly developed. If you\’re ready to make a significant impact and take the next step in your IT career, apply today! Get in touch with Langley James – The London IT Recruitment Experts
Contact Detail:
Langley James IT Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - Maternity Cover 9 mths, Onsite, £40k pro rata
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows environments and Microsoft Office. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've effectively supported users in the past. This role requires strong interpersonal skills, so be ready to demonstrate your ability to work collaboratively within a team.
✨Tip Number 3
Research the company and its IT projects to understand their current challenges and initiatives. This knowledge will allow you to ask insightful questions during your interview and show your genuine interest in contributing to their success.
✨Tip Number 4
If you have any experience with cyber security or networking protocols, be sure to mention it. The job description highlights collaboration with the security team, so demonstrating your understanding of these areas can set you apart from other candidates.
We think you need these skills to ace Support Analyst - Maternity Cover 9 mths, Onsite, £40k pro rata
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and Microsoft technologies. Emphasise any specific skills related to Windows environments, Office applications, and networking protocols that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proactive approach to learning and how your skills can contribute to the IT team. Be sure to include any bonus skills like knowledge of AD/M365 admin or cyber security initiatives.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your interpersonal skills. Use clear and concise language, and consider including examples of how you've effectively communicated in previous roles.
Highlight Relevant Projects: If you have experience with IT projects or infrastructure upgrades, mention these in your application. Discuss your role in these projects and the outcomes, as this will demonstrate your hands-on experience and ability to contribute to similar initiatives.
How to prepare for a job interview at Langley James IT Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows environments and Microsoft technologies during the interview. Be prepared to discuss specific examples of how you've supported users or resolved technical issues in the past.
✨Demonstrate Communication Skills
Since this role involves working closely with end-users and team members, it's crucial to showcase your strong communication and interpersonal skills. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT support challenges you've faced and how you approached them, especially in a collaborative environment.
✨Express Your Eagerness to Learn
This position is ideal for someone eager to expand their skills. Be sure to convey your enthusiasm for learning new technologies and participating in IT projects, as this will resonate well with the hiring team.
