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For Companies At a Glance
- Tasks: Join our team as an IT Support Engineer, tackling complex client incidents and supporting a national customer base.
- Company: We are a successful Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions.
- Benefits: Enjoy a competitive salary, generous holiday package, and extensive training opportunities for career growth.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in the IT world.
- Qualifications: Minimum 3 years experience in an MSP environment and knowledge of Windows/Mac, Active Directory, and network troubleshooting.
- Other info: Full-time role with a salary range of £27,000 - £29,000 per year.
The predicted salary is between 22700 - 29100 £ per year.
Principal IT are currently working with a successful MSP who are looking for an IT Support Engineer to join their Technical department. The 1st/2nd Line Support Engineer will serve as the first point of escalation from 1st/2nd Line Support Engineers, handling more complex client incidents, service requests, and planned work.
You will support a national customer base and internal IT infrastructure, resolving escalated tickets, undertaking routine proactive work, and assisting on project work where required.
As IT Support Engineer your duties will include:
- Manage tickets through to escalation or resolution
- Proactive maintenance through monitoring, patch management and administration of customer and internal IT estate
- Antivirus monitoring, management and support
- Providing technical support to clients via the telephone and the ticketing system
- Diagnosing and resolving software and hardware faults
- Installing, configuring, and supporting desktops and laptops
- Supporting users and their devices
- Educating clients in how to use our supported systems
- Escalating unresolved tickets to 2nd & 3rd Line Support Engineers when required
- Help with 2nd Line Support Engineer tickets
Skills & Experience
Essential:
- Minimum 3 years experience in an MSP Environment
- Ticket System/Management Experience
- Full Driving License
- Knowledge & Understanding in the following areas:
- Windows / Mac Operating Systems
- Active Directory & Azure AD
- Network Trouble Shooting TCP/IP and general WAN / LAN
- Hyper-V & VM-Ware Virtualisation
- Security (Anti-Virus, Anti-spam)
- Understanding of Firewalls. Understand and troubleshoot rules
Desirable:
- 3 years' experience in an IT support discipline and help desk environment
- ITIL Understanding
The comprehensive package and benefits offered include:
- Competitive salary
- Competitive holiday package, additional days accrued with length of service
- Extensive training and development opportunities with internal progression available
Job Type: Full-time
Salary: £27,000.00 - £29,000.00 per year
IT Support Engineer - Nottingham employer: Principal IT
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Azure AD, and network troubleshooting. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex IT issues. This will help you stand out as a candidate who can handle the escalated tickets that the role requires.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Demonstrate your commitment to continuous learning by mentioning any relevant certifications or training you've completed, especially those related to IT support and management. This shows that you're proactive about your professional development.
We think you need these skills to ace IT Support Engineer - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within an MSP environment. Emphasise your skills in ticket management, troubleshooting, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Support Engineer role. Mention your experience with Windows/Mac operating systems, Active Directory, and your ability to manage escalated tickets effectively.
Showcase Relevant Skills: In your application, clearly outline your technical skills such as network troubleshooting, virtualisation technologies like Hyper-V and VM-Ware, and your understanding of security measures. This will demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Principal IT
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows and Mac operating systems, as well as your knowledge of Active Directory and Azure AD. Be prepared to discuss specific examples of how you've diagnosed and resolved software and hardware faults in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves handling complex client incidents, be ready to walk through your thought process when troubleshooting issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your analytical skills.
✨Familiarise Yourself with the Company
Research the MSP and understand their services, customer base, and any recent projects they've undertaken. This will not only help you tailor your responses but also show your genuine interest in the company during the interview.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask at the end of the interview. Inquire about the team dynamics, ongoing projects, or opportunities for professional development. This demonstrates your enthusiasm for the role and helps you assess if the company is the right fit for you.
