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For Companies At a Glance
- Tasks: Provide top-notch IT support and resolve complex client issues daily.
- Company: Join a thriving Managed Service Provider with a national customer base.
- Benefits: Enjoy a competitive salary, generous holiday package, and extensive training opportunities.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: 3+ years in an MSP environment, ticket management experience, and a full driving licence required.
- Other info: Full-time role with opportunities for internal progression.
The predicted salary is between 22700 - 29100 £ per year.
Principal IT are currently working with a successful MSP who are looking for an IT Support Engineer to join their Technical department. The 1st/2nd Line Support Engineer will serve as the first point of escalation from 1st/2nd Line Support Engineers, handling more complex client incidents, service requests, and planned work. You will support a national customer base and internal IT infrastructure, resolving escalated tickets, undertaking routine proactive work, and assisting on project work where required.
As IT Support Engineer your duties will include:
- Manage tickets through to escalation or resolution
- Proactive maintenance through monitoring, patch management and administration of customer and internal IT estate.
- Antivirus monitoring, management and support.
- Providing technical support to clients via the telephone and the ticketing system.
- Diagnosing and resolving software and hardware faults.
- Installing, configuring, and supporting desktops and laptops.
- Supporting users and their devices.
- Educating clients in how to use our supported systems.
- Escalating unresolved tickets to 2nd & 3rd Line Support Engineers when required.
- Help with 2nd Line Support Engineer tickets.
Skills & Experience
Essential:
- Minimum 3 years experience in an MSP Environment.
- Ticket System/Management Experience
- Full Driving License
- Knowledge & Understanding in the following areas:
- Windows / Mac Operating Systems
- Active Directory & Azure AD
- Network Trouble Shooting TCP/IP and general WAN / LAN
- Hyper-V & VM-Ware Virtualisation
- Security (Anti-Virus, Anti-spam)
- Understanding of Firewalls. Understand and troubleshoot rules.
Desirable:
- 3 years' experience in an IT support discipline and help desk environment
- ITIL Understanding
The comprehensive package and benefits offered include:
- Competitive salary
- Competitive holiday package, additional days accrued with length of service
- Extensive training and development opportunities with internal progression available.
Job Type: Full-time
£27,000.00 - £29,000.00 per year.
Contact Detail:
Principal IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Nottingham
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows and Mac operating systems, Active Directory, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved complex IT issues. This could involve discussing how you managed escalated tickets or provided support to clients, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Stay updated on the latest trends and developments in IT support, especially in areas like cybersecurity and virtualisation. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace IT Support Engineer - Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially within an MSP environment. Emphasise your skills in ticket management, troubleshooting, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Support Engineer role. Mention your experience with Windows/Mac operating systems, Active Directory, and your ability to manage escalated tickets effectively.
Showcase Your Technical Skills: In your application, clearly outline your technical skills related to network troubleshooting, virtualisation, and security. Use specific examples from your past work to demonstrate your expertise.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in IT support roles.
How to prepare for a job interview at Principal IT
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac operating systems, Active Directory, and network troubleshooting. Highlight specific examples where you've successfully resolved complex issues in a previous role.
✨Demonstrate Your Problem-Solving Ability
During the interview, be ready to walk through your thought process when diagnosing and resolving software and hardware faults. Use real-life scenarios to illustrate how you approach problem-solving.
✨Familiarise Yourself with Their Ticketing System
Research common ticketing systems used in MSP environments. If possible, mention any experience you have with similar systems during the interview to show your readiness to adapt quickly.
✨Prepare Questions for Them
Think of insightful questions to ask about their team dynamics, training opportunities, and the types of projects you might work on. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
