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For Companies At a Glance
- Tasks: Support IT operations, manage incidents, and ensure customer satisfaction daily.
- Company: Join a multi-award winning IT Managed Services company focused on the Education sector.
- Benefits: Enjoy training courses, healthcare, performance incentives, and team-building activities.
- Why this job: Great culture, genuine progression opportunities, and a chance to learn new technologies.
- Qualifications: Basic IT skills preferred; eagerness to learn is essential.
- Other info: Work closely with an experienced IT Team Lead in a supportive environment.
The predicted salary is between 21600 - 28800 £ per year.
We have an exciting opportunity for an Onsite IT Support Technician to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company too! They retain their staff due to the excellent culture and progression opportunities.
As the Onsite IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress.
You will be working for a multi-award winning IT Managed Services company that specialises in supporting the Education sector. Primary responsibilities therefore include:
- To manage incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To maintain high levels of customer satisfaction
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise the working week
- Review scorecard bi-weekly with Team Lead & or Manager
Technical experience required: (not all essential)
- Windows Server
- Office 365
- Basic Networking
- Cloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!)
Some highlights of working with my client:
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations, and exams
- One-to-One training
- Company healthcare available
- Monthly performance-related incentives – including additional holiday days and vouchers
- Social & team building activities
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Even if you don't have extensive experience, showing a keen interest and willingness to learn can set you apart from other candidates.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since maintaining high levels of customer satisfaction is crucial for this role, demonstrating your ability to manage incidents and requests effectively will be beneficial.
✨Tip Number 3
Research the company culture and values of the IT Managed Services company. Understanding their focus on progression and training can help you tailor your conversations to align with their goals and show that you're a good fit.
✨Tip Number 4
Prepare questions about the team dynamics and training opportunities during your interview. This not only shows your enthusiasm for the role but also your desire to grow within the company, which they value highly.
We think you need these skills to ace Onsite IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Windows Server, Office 365, and basic networking. Emphasise any previous roles where you managed incidents or customer requests.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your eagerness to learn new technologies and how your skills align with the responsibilities outlined in the job description.
Showcase Your Soft Skills: Since customer satisfaction is key in this role, highlight your communication skills and ability to work in a team. Provide examples of how you've maintained high levels of customer service in past positions.
Prepare for Technical Questions: Be ready to discuss your technical knowledge during the interview process. Brush up on topics like cloud and virtualisation, even if you don't have extensive experience. Show your willingness to learn and adapt.
How to prepare for a job interview at MFK Recruitment
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows Server, Office 365, and basic networking. Even if you lack some of these skills, express your eagerness to learn and adapt to new technologies.
✨Demonstrate Customer Service Focus
As an Onsite IT Support Technician, maintaining high levels of customer satisfaction is crucial. Share examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Understand the Company Culture
Research the company’s culture and values. Since they have a strong focus on progression and learning, be ready to discuss how you align with these values and your aspirations for growth within the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific IT incidents or customer requests, showcasing your logical approach and technical knowledge.
