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- Tasks: Manage IT incidents and customer requests, ensuring smooth daily operations.
- Company: Join a multi-award winning IT Managed Services company focused on the Education sector.
- Benefits: Enjoy personalised training, healthcare, performance incentives, and social activities.
- Why this job: Great culture, genuine progression opportunities, and a chance to learn new technologies.
- Qualifications: Basic IT knowledge preferred; eagerness to learn is essential.
- Other info: Work closely with an experienced IT Team Lead in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity for an Onsite IT Support Technician to work for our reputable client based in the Hayes area. As the Onsite IT Support Technician, you will be working closely with the IT Team Lead ensuring the day-to-day IT operations run smoothly and effectively, managing incidents and customer requests from receipt to resolution and closure. If you are looking for a role where you can learn new technologies and utilise your current skills, then this is certainly the role for you! This Onsite IT Support Technician role comes with genuine progression, my client is extremely interested in candidates who are looking to learn and progress. You will be working for a multi-award winning IT Managed Services company that specialises in supporting the Education sector.
Primary responsibilities include:
- To manage incidents and customer requests from receipt to resolution and closure
- To ensure service level agreement standards are met
- To maintain high levels of customer satisfaction
- To promptly complete any admin paperwork and documentation
- Keep accurate records of all site information using IT Service Management tools
- Promote best practices and adhere to change control process
- Accurately plan and organise the working week
- Review scorecard bi-weekly with Team Lead & or Manager
Technical experience required: (not all essential)
- Windows Server
- Office 365
- Basic Networking
- Cloud and Virtualization (if you do not have these experiences, then as long as you’re keen to learn!)
Some highlights of working with my client:
- Personalised training platform
- Skills assessment and personalised progression plans
- Microsoft Gold Partner and Google Partner
- Microsoft and Google training courses, accreditations, and exams
- One-to-One training
- Company healthcare available
- Monthly performance-related incentives – including additional holiday days and vouchers
- Social & team building activities
Onsite IT Support Technician employer: MFK Recruitment
Contact Detail:
MFK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Even if you don't have extensive experience, showing a genuine interest and willingness to learn can set you apart from other candidates.
✨Tip Number 2
Research the company culture and values of the IT Managed Services company. Understanding their focus on progression and customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've managed incidents or customer requests in the past. Be ready to provide examples that demonstrate your ability to maintain high levels of customer satisfaction.
✨Tip Number 4
Engage with the IT community online, especially forums or groups related to education technology. Networking with professionals in the field can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace Onsite IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to IT support, such as familiarity with Windows Server, Office 365, and basic networking. Emphasise any previous roles where you managed incidents or customer requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your eagerness to learn new technologies and how you align with their culture of progression and support in the education sector.
Highlight Soft Skills: In your application, emphasise soft skills such as communication, problem-solving, and customer service. These are crucial for maintaining high levels of customer satisfaction and managing incidents effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MFK Recruitment
✨Show Your Technical Knowledge
Be prepared to discuss your experience with Windows Server, Office 365, and basic networking. Even if you lack some of the technical skills, express your eagerness to learn and adapt to new technologies.
✨Demonstrate Customer Service Skills
Since maintaining high levels of customer satisfaction is crucial, think of examples from your past experiences where you successfully managed customer requests or resolved issues. Highlight your communication skills and ability to work under pressure.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to explain why you would be a good fit for their team and how you align with their commitment to staff retention and progression opportunities.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
