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- Tasks: Support clients with technical issues and deliver engaging product demos.
- Company: Join a cutting-edge tech company making waves in global communications.
- Benefits: Enjoy flexible working options and travel opportunities to meet clients.
- Why this job: Be part of a dynamic team and make a real impact in tech support.
- Qualifications: Experience in networking, telecoms, or customer support is essential.
- Other info: Ideal for those transitioning from engineering roles to client-facing positions.
The predicted salary is between 36000 - 60000 £ per year.
Technical Support Specialist – Communications & Networking Technologies Join an innovative and forward-thinking technology company whose cutting-edge products are used across the globe. This is a fantastic opportunity to be part of a dynamic team working with market-leading solutions in the communications and networking space. I’m currently looking for a technically capable and highly communicative individual who can confidently engage with end users, understand their needs, and provide outstanding support. Key Responsibilities: * Provide technical pre- and post-sales support to clients, both remotely and in the field * Understand complex technical requirements and develop tailored solutions * Deliver training sessions and live product demonstrations to clients * Build strong relationships with clients Ideal Background & Experience: * Experience working with networked systems, telecoms, communications, RF, radio, WiFi, or similar technologies * Strong problem-solving skills with the ability to translate technical challenges into effective solutions * Excellent communication skills and the ability to engage confidently with technical and non-technical audiences * Background in communications, customer support, network engineering or similar * Military experience (Army, RAF, Navy) and relevant technical skills would be advantageous * Comfortable with travel to client locations when required, potential for hybrid/flexible working This role would suit someone with a solid and relevant technical background who enjoys customer interaction and problem-solving. Whether you’re transitioning from a hands-on engineering role or looking to apply your experience in a more client-facing capacity, please contact me to discuss further. This role is easily commutable from Newmarket, Bury St Edmunds, Ely, Littleport, Mildenhall, Duxford, Stansted, Bishops Stortford, Ware, Stevenage, Cambridge, Royston, Baldock, Wisbech, Chatteris, Downham Market, Huntingdon, St Neots, Bedford, St Ives, Peterborough, Thrapston, Rushden, and any more places within the East of England. You may be working as an Applications Engineer, Sales Applications Engineer, Technical Support Engineer, Customer Support Engineer, Field Services Engineer, Network Engineer, Communications Engineer, Applications Engineer or similar
Contact Detail:
Liz Orpwood Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in communications and networking. This will not only help you understand the products better but also allow you to engage confidently with clients during discussions.
✨Tip Number 2
Practice your communication skills by explaining complex technical concepts to friends or family who may not have a technical background. This will prepare you for engaging with non-technical audiences effectively.
✨Tip Number 3
Network with professionals in the field through platforms like LinkedIn or local tech meetups. Building relationships can provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Consider gaining hands-on experience with relevant technologies, such as setting up a home lab with networking equipment. This practical knowledge will enhance your problem-solving skills and make you more appealing to employers.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, communications, and networking technologies. Emphasise any roles where you've engaged with clients or solved complex technical issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your problem-solving skills and ability to communicate effectively with both technical and non-technical audiences.
Showcase Relevant Skills: Clearly outline your technical skills related to networked systems, telecoms, and customer support. If you have military experience, highlight how it has equipped you with unique problem-solving abilities and teamwork skills.
Prepare for Interviews: Anticipate questions about your technical knowledge and customer interaction experiences. Be ready to discuss how you've handled challenging situations and provided tailored solutions to clients in the past.
How to prepare for a job interview at Liz Orpwood Recruitment Ltd
✨Showcase Your Technical Knowledge
Be prepared to discuss your experience with networked systems and communications technologies. Highlight specific projects or challenges you've faced, and how you successfully resolved them. This will demonstrate your technical capability and problem-solving skills.
✨Practice Your Communication Skills
Since the role requires engaging with both technical and non-technical audiences, practice explaining complex concepts in simple terms. Consider doing mock interviews with friends or family to refine your ability to communicate clearly and confidently.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world technical support scenarios. Think of examples from your past experiences where you provided solutions to clients, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Customer-Centric Approach
The role involves building strong relationships with clients, so be ready to discuss how you prioritise customer satisfaction. Share examples of how you've gone above and beyond to meet client needs, and how you handle difficult situations with professionalism.
