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- Tasks: Provide first line IT support for hardware and software issues in a dynamic environment.
- Company: Join Porcelanosa, a global leader in innovative tile, kitchen, and bath products with over 45 years of excellence.
- Benefits: Enjoy flexible part-time hours, a supportive team, and opportunities for growth in a thriving company.
- Why this job: Be part of a cutting-edge company that values creativity and offers a chance to solve real-world tech problems.
- Qualifications: No specific qualifications required; just bring your passion for technology and problem-solving skills.
- Other info: Work 30 hours a week with a friendly team, perfect for balancing studies and work.
PORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic company owned and independent distribution network, Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers. Job role: First line support for hardware and software problems in a Windows environment, this will include on-site installation, support and remote support when based in the office. In this position, you will be performing Desktop and Network support for approximately 450 users across 23 locations in the UK. Daily tasks are as follows: •Desktop Support – via phone, email and face-to-face •Installation of company software – Wareflow, SAP, MS Office, Design software •Setup new users/new PCs •MS Windows Server Administration – Active Directory, DNS, DHCP •Backup administration •SAP administration, unlocking and requesting new accounts, logging calls on the Head Office helpdesk •Repair/replace hardware – PCs and peripherals, mobile phones, tablets, printers etc •Liaise with external third-party suppliers for CCTV, email system, Design software, as well as third party IT company •Liaise with internal departments for CRM, SAP, Wareflow, Design software •Telephony administration •Setup company mobiles/hand held devices, tablets •Administration of Network infrastructure, Firewalls and Internet connections. •First point of contact for antivirus, iPads, Video Conference system Personal Attributes •Ability to multitask and remain calm under pressure is essential •Flexibility and adaptability •Must be able to work on your own initiative – self-motivated, able to think outside the box and come up with solutions to problems quickly •Communication Skills – working within contacts in and outside of the organisation Working Pattern; • Part Time • Monday to Friday, 30 hours (8am – 2pm / 9am to 3pm) with 1 hour break
Contact Detail:
Porcelanosa UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT SUPPORT ASSISTANT
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as SAP and MS Office. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues, especially in a Windows environment. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress the hiring team.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively liaised with different departments or external suppliers in past roles. This is crucial for the collaborative nature of the position.
✨Tip Number 4
Highlight your ability to multitask and remain calm under pressure. Prepare examples from your previous experiences where you successfully managed multiple tasks or resolved urgent issues efficiently.
We think you need these skills to ace IT SUPPORT ASSISTANT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in desktop and network support. Include specific examples of software installations and troubleshooting you've performed, especially in a Windows environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role at Porcelanosa. Mention your ability to multitask and remain calm under pressure, as these are key attributes they are looking for. Provide examples of how you've demonstrated these skills in previous roles.
Highlight Technical Skills: Clearly list your technical skills related to the job description, such as MS Windows Server Administration, Active Directory, and any experience with SAP or similar software. This will show that you have the necessary expertise for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in an IT support role.
How to prepare for a job interview at Porcelanosa UK LTD
✨Show Your Technical Skills
Be prepared to discuss your experience with desktop and network support, especially in a Windows environment. Highlight any specific software you've installed or troubleshot, such as SAP or MS Office, and be ready to demonstrate your knowledge of Active Directory, DNS, and DHCP.
✨Demonstrate Problem-Solving Abilities
Since the role requires quick thinking and problem-solving, think of examples from your past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Communication Skills
As the first point of contact for IT support, strong communication skills are crucial. Be ready to explain how you would communicate technical information to non-technical users and provide examples of how you've done this in previous roles.
✨Prepare Questions for the Interviewers
Show your interest in the company and the role by preparing thoughtful questions. Ask about the team you'll be working with, the tools they use, or how they measure success in the IT support department. This demonstrates your enthusiasm and engagement.
