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- Tasks: Support customers with 1st line technical issues and log tickets accurately.
- Company: Join a dynamic organisation based in Kent, near Maidstone.
- Benefits: Enjoy hybrid working with 3 days on-site and 2 from home.
- Why this job: Kickstart your career in tech with hands-on experience and a supportive team culture.
- Qualifications: Strong customer service skills and a willingness to learn are essential.
- Other info: Flexible shift patterns available, either 8-4 or 10-6.
The predicted salary is between 15600 - 36400 £ per year.
We are working with an organisation based in Kent to support with the recruitment of a Trainee Service Desk Analyst. Job Title: Trainee Service Desk Analyst Salary: £26,000 Location: Kent, near Maidstone Working Hours: Shift Rota\’s, either 8-4 or 10-6. Hybris working with 3 days on site and 2 from home. Key Responsibilities for the Trainee Service Desk Analyst: – Answering customer calls and supporting with 1st line technical issues – Logging tickets accurately – Supporting with stock checks of equipment – General 1st line support, including setting up new users, system resets, troubleshooting issues – Liaising with customers and 3rd party suppliers providing updates on their requests. Key skills for the Trainee Service Desk Analyst: – Strong customer service experience, ideally within a commercial office based role – Self motivated and keen to learn new skills – Clear communications skills and ability to engage with all different customers – Prioritisation skills are essential Please apply as directed
Contact Detail:
Clearwater People Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Desk Analyst
✨Tip Number 1
Familiarise yourself with common 1st line technical issues and solutions. This will not only help you during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technical topics. Being able to explain complex issues simply is key for a Service Desk Analyst.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their products and customer base will allow you to tailor your responses and show genuine interest during the interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your customer service skills and ability to handle challenging situations. This will help you stand out as a candidate who can effectively support customers.
We think you need these skills to ace Trainee Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any technical skills you possess. Emphasise your ability to communicate clearly and your motivation to learn, as these are key for the Trainee Service Desk Analyst role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've demonstrated strong customer service skills in previous roles and your eagerness to develop new skills in a technical environment.
Highlight Relevant Skills: In your application, be sure to mention your prioritisation skills and any experience with troubleshooting or technical support. This will show that you understand the responsibilities of the role and are prepared to take them on.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role in customer support.
How to prepare for a job interview at Clearwater People Solutions
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you successfully resolved issues or provided exceptional support to customers.
✨Demonstrate Your Technical Knowledge
Even as a trainee, it's important to show that you have a basic understanding of technical issues. Brush up on common 1st line support problems and solutions, and be ready to discuss how you would approach troubleshooting.
✨Communicate Clearly and Confidently
Clear communication is key in this role. Practice articulating your thoughts and responses during the interview. Make sure to listen carefully to questions and respond thoughtfully to demonstrate your engagement.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your prioritisation skills and problem-solving abilities. Think of examples where you had to manage multiple tasks or resolve conflicts, and explain your thought process.
