Senior VIP Support Engineer

Role: Senior VIP Support Engineer Salary: £28,000 Location: Kings Hill/Hybrid Are you a motivated, passionate individual looking to take the next step in your career? Cantium, part of Commercial Services Group, is now looking for a Senior VIP Support Engineer to join the team to provide end-to-end support for all VIP customers for Cantium Business Solutions. This role involves working within the VIP Support team to deliver top quality and technically advanced customer service. Why Join CSG? CSG is striving to be recognised as the global leader in Education and Public Sector services, currently operating in 86 countries, with 1,800 staff across 33 trading brands, providing expertise ranging from HR Services, IT Services, Energy, Education Resources, Procurement, and more. Currently growing at a rate of 25% each year, CSG has expanded via an innovative buy and build model delivering an important mix of organic growth, acquisitions, and strategic joint venture partnerships. Therefore, it is an exciting and interesting time to join a growing organisation and be part of shaping the future of CSG. What You’ll Achieve: Deliver high-quality, responsive support to senior stakeholders by troubleshooting and resolving technical issues across desktop, laptop, and mobile devices — both remotely and on-site. Ensure a seamless user experience by overseeing VIP device deployments, configuring user-specific settings, and delivering hands-on support to familiarise users with their technology. Act as a first point of contact for VIP support requests via phone, inbox, or service ticket, ensuring swift resolution or escalation while maintaining excellent service levels. Contribute to a culture of knowledge-sharing by maintaining accurate documentation, FAQs, and user guides aimed at enabling VIPs to resolve minor issues independently. Work collaboratively with other technical teams to improve response times and reduce escalations, consistently striving to resolve issues at the first point of contact. Provide insight-driven feedback and recommendations based on incident and request trends to continuously improve services, processes, and end-user satisfaction. Play an active role in upholding the company’s customer-led, fast, connected, and insight-driven service culture, ensuring every interaction reflects professionalism and a commitment to excellence. What We Offer: 25 days of annual leave, plus bank holidays An additional day off at Christmas Access to a generous discount scheme, including retail and gym memberships Life assurance coverage Health cash plan initiative Company-wide events What We Require: Deliver high-quality, responsive support to senior stakeholders by troubleshooting and resolving technical issues across desktop, laptop, and mobile devices — both remotely and on-site. Ensure a seamless user experience by overseeing VIP device deployments, configuring user-specific settings, and delivering hands-on support to familiarise users with their technology. Act as a first point of contact for VIP support requests via phone, inbox, or service ticket, ensuring swift resolution or escalation while maintaining excellent service levels. Contribute to a culture of knowledge-sharing by maintaining accurate documentation, FAQs, and user guides aimed at enabling VIPs to resolve minor issues independently. Work collaboratively with other technical teams to improve response times and reduce escalations, consistently striving to resolve issues at the first point of contact. Provide insight-driven feedback and recommendations based on incident and request trends to continuously improve services, processes, and end-user satisfaction. Play an active role in upholding the company’s customer-led, fast, connected, and insight-driven service culture, ensuring every interaction reflects professionalism and a commitment to excellence. About Commercial Services Group: Commercial Services Group (CSG) is the largest, local authority-owned trading company (LATCO) in the UK, wholly owned by Kent County Council. CSG generates over £800m in revenue per annum and provides services to over 16,000 education and public sector customers globally. About Cantium: Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education, and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as IT strategy, architecture, project management, and fully managed IT services. We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any