Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IT support and resolve software/hardware issues for clients nationwide.
- Company: Join a growing software business in Uckfield with a friendly team culture.
- Benefits: Enjoy 20 days annual leave, casual dress, social events, and pension contributions.
- Why this job: Enhance your IT skills while working collaboratively in a supportive environment.
- Qualifications: IT qualification or experience preferred; strong communication and quick learning are essential.
- Other info: Occasional overnight travel may be required; driving licence and car access needed.
The predicted salary is between 21500 - 25500 £ per year.
Location: Uckfield, East Sussex. Salary: £25,000 - £30,000 per annum DOE
Benefits: 20 days annual leave + Bank Holidays, Parking, Pension, Social Team Events, Casual Dress, Company Sickness Pay.
Contract Details: Permanent, Full-time. 9-5.30pm Monday - Friday. On site.
Our client, a growing software business, based in Uckfield, is offering an excellent opportunity for an additional IT Support Technician to join their dedicated team with training. As an integral part of the IT support team, you will provide telephone and on-site assistance to customers nationwide, resolving various software and hardware technology issues.
This full-time role will allow you to expand and develop your practical IT knowledge while working collaboratively with a motivated and friendly team. We are looking for individuals with excellent communication skills, a quick learning ability, and a friendly and concise approach.
Responsibilities:- Provide remote technical assistance regarding bespoke business management software systems to client's existing customers.
- Provide technical support to existing customers in use of a bespoke eCommerce platform.
- Administer basic SQL databases.
- Assist and train existing customers on-site when required.
- Install, configure, and diagnose desktop PCs and servers.
- Manage client, server, and network security.
- Configure and support multi-site LAN, WAN, and VOIP systems.
- Offer technical support for our client's bespoke eCommerce platform.
As part of your role, you will have the opportunity to remotely assist existing customers with their business management software systems, both on desktop and mobile platforms. Additionally, you will administer basic SQL databases and provide on-site technical assistance and training when necessary.
Skills Required:- Knowledge and experience in Microsoft client/server environments, Microsoft SQL, and networking technologies are advantageous.
- An IT qualification/education or previous working experience in an IT role is preferred.
- Occasional overnight stays might be required for customer visits outside the local area, so having a driving licence and access to a car is essential.
Join our client's team and seize this exciting opportunity to enhance your skills and contribute to their ongoing success.
If you're ready to take the next step in your IT career and work in a dynamic and supportive environment, apply now online with your most up to date CV for consideration.
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support / Technical Support - Uckfield
✨Tip Number 1
Familiarise yourself with the specific software and hardware technologies mentioned in the job description. Having a solid understanding of bespoke business management software systems and eCommerce platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your SQL skills, as administering basic SQL databases is part of the role. Consider working on small projects or online tutorials to demonstrate your capability in this area.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves providing technical support over the phone and on-site, practice explaining complex IT concepts in simple terms to ensure clarity.
✨Tip Number 4
If you have a driving licence, be ready to discuss your availability for occasional overnight stays. This shows your flexibility and willingness to meet the job's requirements, which can set you apart from other candidates.
We think you need these skills to ace IT Support / Technical Support - Uckfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences, particularly in Microsoft client/server environments, SQL, and networking technologies. Use specific examples to demonstrate your technical abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention your communication skills and ability to work in a team, as these are key traits the company is looking for.
Highlight Relevant Qualifications: If you have any IT qualifications or previous experience in an IT role, make sure to mention them prominently. This shows your commitment to the field and aligns with what the employer is seeking.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Office Angels
✨Showcase Your Technical Skills
Make sure to highlight your knowledge of Microsoft client/server environments, SQL databases, and networking technologies during the interview. Be prepared to discuss any relevant experience you have, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Excellent Communication
Since the role involves providing support to customers, it's crucial to exhibit strong communication skills. Practice explaining technical concepts in a simple and clear manner, as you'll need to assist clients who may not be tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific technical issues or customer interactions. Think of examples from your past experiences where you successfully resolved problems or trained users, as these will showcase your practical skills.
✨Express Your Passion for Learning
The company values individuals who are eager to learn and grow. Share your enthusiasm for technology and any recent courses or certifications you've pursued. This will show that you're committed to developing your skills further.
