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- Tasks: Provide Tier 2 technical support and resolve complex IT issues for diverse clients.
- Company: Join a family-run business offering managed IT services globally with a strong culture.
- Benefits: Enjoy flexible working, 20 days leave, and fun company socials like go-karting and gaming nights.
- Why this job: Be part of a dynamic team with career progression opportunities and exposure to the football industry.
- Qualifications: Must have proven MSP experience, strong troubleshooting skills, and knowledge of networking and infrastructure.
- Other info: Extra pay for matchday hours and access to a hospitality box.
The predicted salary is between 30000 - 42000 £ per year.
Our well established client is looking to expand their Service Desk with a Tier 2 Engineer. You must have experienced working with a Managed Service Provider for thie role.
Are you an experienced tier 2 Service Desk Engineer who is looking for an exciting new opportunity to join our client who are continuing to grow with progression opportunities within their technical team? Our client is a growing family-run business, providing managed IT services to a diverse range of customers across the whole of the UK and globally, including America, China, Italy, and Dubai. They take pride in a strong company culture, investment in technology, and commitment to supporting their team\’s professional growth.
The Role :
We are looking for an experienced Tier 2 Service Desk Engineer to join a growing team. The successful candidate must have experience working in a Managed Service Provider (MSP) environment and be comfortable dealing with a wide variety of IT challenges, including networking. This role is an excellent opportunity to work with a diverse client base, ranging from corporate businesses to football clubs, where technology plays a crucial role in their operations.
Benefits :
- Holidays : 20 days annual leave + bank holidays + 3 extra days at Christmas
- Flexible working : After 6-month probation, hybrid working (3 days in office, 2 days from home)
- Pension scheme
- Career progression opportunities : Technical team of eighteen with pathways to advance within Tier 3, field engineering, and specialist roles.
- Company socials : Team activities such as go-karting, NQ64 gaming bar nights, charity quiz nights, Christmas parties.
- Football industry exposure : Investment in football clubs, early access to cutting-edge VR, digital displays, tills, hospitality, venue technology etc.
- West Bromwich hospitality box access for employees.
- Community and Charity Involvement
Key Responsibilities for the Tier 2 Service Desk Engineer :
- Provide Tier 2 technical support, troubleshooting issues and resolving complex IT queries.
- Support a diverse range of customers across multiple industries.
- Work closely with Tier 1 engineers and elevate issues to Tier 3 when necessary.
- Assist in networking tasks and infrastructure support. This is an area you must have strong networking knowledge and experience.
- Time and a half if you are working matchdays.
- Work collaboratively with the wider technical team, including field engineers.
- Participate in knowledge sharing to help up skill members of the team.
- Ensure timely and professional communication with clients>
Requirements of the Tier 2 Service Desk Engineer :
- Proven experience in an MSP environment is essential.
- Strong technical troubleshooting skills.
- Experience in networking and infrastructure support.
- Proficiency with Windows Server, Active Directory, Office 365, and Microsoft Exchange.
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Knowledge of firewalls, routers, and switches.
- Experience with remote monitoring and management (RMM) tools.
- Familiarity with backup and disaster recovery solutions.
- Ability to work independently and as part of a team.
- Excellent communication and problem solving skills.
- A proactive and customer-focused approach.
- Flexible to attend match day on site response, which will be paid at time and a half.
This is an exciting opportunity to be part of a dynamic and innovative business that values its employees and provides fantastic career progression
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Contact Detail:
Evolve Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 2 Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and VMware. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Research the company culture and values of our client. Understanding their commitment to professional growth and community involvement can help you align your answers with what they are looking for, making you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex IT issues in previous roles. Highlighting your troubleshooting skills and customer-focused approach will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your flexibility regarding match days and additional hours. Showing that you're willing to go the extra mile can set you apart from other candidates who may not be as open to working outside regular hours.
We think you need these skills to ace Tier 2 Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your troubleshooting skills. Include specific examples of how you've resolved complex IT issues, particularly in networking and infrastructure.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your familiarity with technologies like Windows Server, Active Directory, and Office 365, and express your interest in working with a diverse client base.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided Tier 2 support or worked with networking tools. Discuss your experience with VMware or Hyper-V, as well as your knowledge of firewalls and RMM tools.
Showcase Soft Skills: Don't forget to mention your excellent communication and problem-solving skills. Provide examples of how you've maintained professional communication with clients and collaborated with team members to resolve issues.
How to prepare for a job interview at Evolve Personnel
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider (MSP) environment. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your capability to handle the diverse IT issues the company encounters.
✨Demonstrate Technical Proficiency
Familiarise yourself with the technologies mentioned in the job description, such as Windows Server, Active Directory, and networking tools. You might be asked technical questions or even given scenarios to solve, so brush up on your troubleshooting skills and be ready to showcase your knowledge.
✨Emphasise Team Collaboration
Since the role involves working closely with Tier 1 engineers and other team members, be sure to express your ability to collaborate effectively. Share examples of how you've worked in a team setting to resolve issues or improve processes, as this aligns with the company's focus on teamwork.
✨Prepare for Customer Interaction
Given the customer-focused nature of the role, prepare to discuss how you handle client communications. Think of examples where you've maintained professionalism under pressure or turned a challenging situation into a positive outcome, as this will show your proactive attitude and problem-solving skills.
