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- Tasks: Lead a dynamic team of IT professionals and deliver innovative tech solutions.
- Company: Join the UK's fastest growing tech company, dedicated to empowering small and medium businesses.
- Benefits: Enjoy flexible hours, onsite parking, and a staff share equity scheme.
- Why this job: Be part of a collaborative culture that prioritises customer satisfaction and professional growth.
- Qualifications: Experience in ICT, strong customer service skills, and technical expertise in cloud technologies required.
- Other info: Opportunity for ongoing training and development in a fast-paced environment.
The predicted salary is between 45000 - 50000 £ per year.
IT Delivery Manager Job Title: IT Delivery Engineering Manager Location: Bridgend, South Wales Salary: £45,000 – £50,000 Job type: Full time / Permanent (5 days a week 9am to 5.30pm, Flexible hours between 8am – 6pm) Company Overivew: We are working with the fastest growing Tech Company in the UK, providing IT and Comms technology to small & medium businesses. With regional sales and support locations across the South West and North Wales, their ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. They are looking for an enthusiastic cloud focussed specialist with a passion for customer service with previous experience of working within the ICT sector, preferably in an IT Delivery or IT Manager role. You will be responsible for Leading a team of IT delivery engineers. Job Responsibilities: * Lead and inspire a team of IT professionals, fostering a collaborative and supportive working environment where team morale and culture are paramount. * Develop and implement training programs and initiatives to support the ongoing professional development of team members, ensuring they have the skills and knowledge needed to excel in their roles. * Champion a customer-centric approach to service delivery, ensuring that customer satisfaction is prioritised in all interactions and that the team is empowered to go above and beyond to exceed customer expectations. * Collaborate closely with clients to understand their business needs and goals, providing strategic guidance and recommending technology solutions that align with their objectives. * Stay abreast of industry trends and emerging technologies, making recommendations for service enhancements and innovations that will benefit both our clients and our team. * Work closely with our IT Project managers to ensure projects are delivered on time and on budget. * Work alongside the IT delivery engineers to deliver IT projects. (Typical projects include Email migrations, Firewall installations, Email Threat Protection implementation), * Create documentation and knowledge base articles to assist users in resolving common issue. * Provide excellent customer service by communicating effectively and professionally with end-users. * Stay updated on industry trends, new technologies, and best practices through ongoing training and professional development. Job Experience Required: * Have an ICT background within an MSP with experience of leading a team. * Solid experience in customer service (excellent verbal and written communication skills required). * Technical expertise in IT infrastructure and systems administration, with proficiency in networking, security, and cloud technologies * Essential experience with Microsoft 365, Premise based servers, virtualisation technologies, SharePoint, Azure. Backup Solutions and security firewalls. * Loves working as part of a team * Comfortable with using CRM\’s and documentation solutions * Holds a Full UK valid driving license Renumeration and Benefits: * Staff Share Equity Scheme * Onsite Parking * 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays)
Contact Detail:
Perfect Path Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Delivery Manager
✨Tip Number 1
Network with professionals in the ICT sector, especially those who have experience in IT delivery roles. Attend local tech meetups or industry events in South Wales to connect with potential colleagues and learn more about the company culture.
✨Tip Number 2
Familiarise yourself with the latest trends in cloud technologies and customer service best practices. Being able to discuss recent developments in Microsoft 365, Azure, and other relevant tools during your conversations will show your passion and expertise.
✨Tip Number 3
Prepare to demonstrate your leadership skills by thinking of examples where you've successfully led a team or project. Highlight how you fostered collaboration and improved team morale, as these qualities are crucial for the role.
✨Tip Number 4
Research the company’s values and mission statement. Tailor your discussions to reflect how your personal values align with theirs, particularly around customer service and teamwork, which are key aspects of the IT Delivery Manager role.
We think you need these skills to ace IT Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT delivery and management. Emphasise your leadership skills, customer service expertise, and technical knowledge in areas like Microsoft 365 and cloud technologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've successfully managed projects or improved team performance in previous roles.
Highlight Relevant Skills: In your application, clearly outline your technical skills related to IT infrastructure, networking, and security. Make sure to include any experience with CRM systems and documentation solutions, as these are important for the role.
Showcase Continuous Learning: Demonstrate your commitment to professional development by mentioning any recent training or certifications related to emerging technologies or industry trends. This shows you are proactive and eager to stay updated in the field.
How to prepare for a job interview at Perfect Path Recruitment
✨Show Your Leadership Skills
As an IT Delivery Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired and motivated teams in the past. Highlight any training programs you've implemented to support team development.
✨Demonstrate Customer-Centric Thinking
This role requires a strong focus on customer service. Be ready to share specific instances where you've gone above and beyond for clients. Discuss how you ensure customer satisfaction and how you empower your team to do the same.
✨Highlight Technical Expertise
Make sure to showcase your technical knowledge, especially in areas like Microsoft 365, cloud technologies, and networking. Prepare to discuss recent projects you've worked on that involved these technologies, and how you stayed updated with industry trends.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-world situations. Think of scenarios where you've had to manage project timelines or budgets, and be ready to explain your approach and the outcomes.
