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- Tasks: Support over 2,000 users with IT queries and provide exceptional customer service.
- Company: Join a dynamic team at Adecco, committed to inclusivity and support.
- Benefits: Enjoy a collaborative environment and gain valuable technical skills with training provided.
- Why this job: Make a difference in a fast-paced role while building relationships and solving problems.
- Qualifications: Excellent customer service skills and a willingness to learn; IT experience is a plus.
- Other info: Fully on-site position in Burgess Hill for a 3-month contract.
Location: Burgess Hill (Fully On-Site)
Contract: 3 Months
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as a 1st Line Service Desk Support!
What You'll Do:
- As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries.
- Your role is crucial in ensuring that every user receives swift resolutions to their issues.
- Provide proactive, customer-focused support in a face-to-face setting.
- Utilise your problem-solving and people skills to assist users efficiently.
- Log and track incidents using ITSM systems while adhering to service level agreements (SLAs).
- Identify recurring issues and escalate them to relevant teams for further investigation.
- Build strong relationships with team members and end users alike to foster a collaborative environment.
What We're Looking For:
- Excellent customer service skills with a calm, assured, and empathetic approach.
- A knack for teamwork and relationship-building.
- Basic understanding of ITSM systems; prior experience is a plus.
- Eagerness to learn and acquire new technical skills.
- Exposure to platforms like Google Suite, iOS, Windows 11, ServiceNow, MobileIron & Nexthink is beneficial, though training will be provided.
- Experience with iOS devices (iPhone, iPad, Mac), Windows hardware, and meeting room technology is a plus.
- Familiarity with building and configuring computers for new starters or upgrading existing laptops.
If you're ready to embark on an exciting career journey with us and have the skills we're looking for, we'd love to hear from you! Bring your enthusiasm and expertise to our team, and together we can create exceptional experiences for our end users. Apply today and take the first step toward a rewarding career!
Don't miss out on this fantastic opportunity! We are eager to welcome you aboard.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
1st Line Service Desk Support employer: Pontoon
Contact Detail:
Pontoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Support
✨Tip Number 1
Familiarise yourself with common IT issues and solutions that end users face. This will not only help you in interviews but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you convey empathy and calmness when dealing with user queries.
✨Tip Number 3
Network with current or former employees in similar roles on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on the latest technologies and tools mentioned in the job description, such as Google Suite and ServiceNow. Showing your eagerness to learn about these platforms can set you apart from other candidates.
We think you need these skills to ace 1st Line Service Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant IT experience. Emphasise your ability to work in a fast-paced environment and your problem-solving capabilities, as these are key for the 1st Line Service Desk Support role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention specific examples of how you've successfully assisted users in the past and how you can contribute to the team’s success.
Highlight Relevant Skills: Clearly outline your familiarity with ITSM systems and any experience with platforms like Google Suite, iOS, and Windows. If you have experience with building or configuring computers, be sure to include that as well.
Show Enthusiasm: Let your enthusiasm shine through in your application. The company is looking for someone who is eager to learn and grow, so convey your willingness to acquire new technical skills and your excitement about joining their team.
How to prepare for a job interview at Pontoon
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your calm and empathetic approach when dealing with challenging situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved IT-related issues or helped others troubleshoot problems. This will show your potential employer that you can think on your feet and provide effective solutions under pressure.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of platforms like Google Suite, iOS, and Windows 11. Even if you don't have extensive experience, showing that you're eager to learn and adapt will impress the interviewers.
✨Emphasise Teamwork and Relationship-Building
The job requires building strong relationships with both team members and end users. Be ready to discuss how you've collaborated with others in previous roles and how you plan to foster a collaborative environment in this position.
