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- Tasks: Support Linux servers and Mac systems while troubleshooting technical issues.
- Company: Join a prestigious institution with a rich history and cultural impact.
- Benefits: Enjoy 25 days annual leave, exceptional pension contributions, and continuous professional development.
- Why this job: Work in a stimulating environment blending technology and history, enhancing your career prospects.
- Qualifications: 4+ years in multi-platform support, strong Linux and Mac experience, excellent communication skills.
- Other info: Opportunity to work with cutting-edge AI technologies and gain valuable experience with Microsoft Intune.
The predicted salary is between 24000 - 40000 £ per year.
Linux and MacOS Support Engineer Location: Duxford, CB22 Work Arrangement: On-premises An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations. The successful candidate must have experience in both Linux and Apple Mac support and administration and be able to communicate confidently about technical matters. Linux and MacOS Support Engineer Key Skills: We seek individuals with strong technical support experience, particularly in Linux server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems. To excel in this position, you must possess many of the following: * At least 4 years of proven experience in team working within a multi-platform technical environment. * Professional experience supporting and administrating Linux operating systems. * Apple Mac support and administration experience (professional or strong personal experience). * Excellent customer relationship skills with the ability to work calmly under pressure. * Experience with command-line tools, bash scripting, and automation. * Knowledge of system monitoring, patching, and lifecycle management. * Problem management experience and data networking support skills. * Deployment and installation of software updates and patches on both Linux and MacOS. All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK. About the Linux and MacOS Support Engineer position: You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux servers and Apple Mac systems. This role combines project work with responsive support duties across multiple locations. Responsibilities include: * Providing expert technical support for Linux servers and approximately 40-45 Mac systems for high-profile clients. * Administering Linux systems using command-line tools, cron jobs, package managers, shell scripting, and logging. * Managing the deployment and administration of Mac devices via Microsoft Intune. * Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards. * Delivering first, second, and third-line support for Mac and Linux systems. * Troubleshooting and resolving technical issues for users across the organisation. * Creating and maintaining comprehensive system documentation. * Supporting and administering the Digital Asset Management System (DAMS). * Assisting with the implementation of new technologies, including AI chatbots This role offers exceptional career development opportunities. You\’ll gain valuable experience with Microsoft Intune for device management, even if you\’re new to this platform. You\’ll also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects. Salary and Benefits: Salary: To £40,000 Work Arrangement: On-premises Benefits Include: * 25 days annual leave (increasing to 30 after 5 years) plus public holidays * Exceptional pension contributions between 16.7%-24.3% * Interest-free season ticket loans after three months of service * Free access to partner museum exhibitions * Continuous professional development opportunities * Enhanced maternity and paternity benefits linked to length of service * Childcare vouchers * Benenden Healthcare Society membership (subject to terms & conditions) * Access to The Charity for Civil Servants * Ride 2 Work Scheme For more information on this Linux and MacOS Support Engineer position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work
Contact Detail:
XIST4 IT Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linux Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Linux distributions and MacOS versions that the organisation uses. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your command-line skills and scripting abilities, as these are crucial for the position. Consider working on small projects or contributing to open-source initiatives to showcase your technical prowess in a practical setting.
✨Tip Number 3
Prepare to discuss your experience with customer support scenarios. Think of specific examples where you successfully resolved issues under pressure, as this will highlight your problem-solving skills and ability to maintain calm in challenging situations.
✨Tip Number 4
Network with professionals in the field, especially those who have experience in multi-platform environments. Engaging with communities or forums related to Linux and Mac support can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Linux Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux and Mac systems. Include specific examples of your technical support roles, focusing on your problem-solving skills and any relevant projects you've worked on.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention your experience in multi-platform environments and how you can contribute to their mission of maintaining critical digital assets.
Showcase Technical Skills: Clearly list your technical skills related to Linux and Mac support, such as command-line tools, bash scripting, and system monitoring. Use bullet points for clarity and ensure they align with the job description.
Prepare for Potential Questions: Think about common interview questions related to technical support and be ready to discuss your experiences. Prepare examples that demonstrate your ability to work under pressure and manage customer relationships effectively.
How to prepare for a job interview at XIST4 IT Recruitment Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux and Mac systems in detail. Highlight specific projects or challenges you've faced, and how you resolved them using command-line tools, bash scripting, or automation.
✨Demonstrate Customer Relationship Skills
Since the role involves supporting high-profile clients, practice articulating how you've successfully managed customer relationships in previous roles. Share examples of how you remained calm under pressure while resolving technical issues.
✨Familiarise Yourself with Microsoft Intune
Even if you're new to Microsoft Intune, do some research on its functionalities, especially regarding device management for Mac systems. Being able to discuss this tool will show your willingness to learn and adapt.
✨Prepare for Problem-Solving Scenarios
Expect to be presented with hypothetical technical issues during the interview. Practice explaining your thought process and problem-solving approach clearly, as this will demonstrate your analytical skills and ability to troubleshoot effectively.
