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- Tasks: Provide tech support via chat, email, or phone and resolve hardware/software issues.
- Company: Join a well-established engineering business in Fareham with a strong reputation.
- Benefits: Gain hands-on experience in IT while working with a supportive team.
- Why this job: Perfect for tech enthusiasts looking to kickstart their career in IT support.
- Qualifications: Entry-level qualifications in computing; customer service experience is a plus.
- Other info: Candidates must be eligible for SC Clearance.
The predicted salary is between 24000 - 36000 £ per year.
Copello have partnered with an established engineering business based in Fareham, in the recruitment of an IT Service Desk Technician. Please note candidates MUST be eligible for SC Clearance. Responsibilities: Providing technical assistance for questions and problems Responding to queries via chat, email, or phone Resolve hardware and software issues, including installation, configuration, and troubleshooting of desktops, laptops, printers Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues / requests Installing or changing software to fix issues or fulfil requests Remotely accessing hardware or software for clients to make changes and fix problems Using an ITSM tool to manage IT tickets Working with other IT team members to provide timely customer resolutions and to identify potential incidents Building and issuing IT equipment Skills and Experience: Entry level qualification (BTEC, CompTIA, Degree or apprenticeship) in a computing related field Ability to perform remote troubleshooting and IT Assistance Ability to use an ITSM tool to manage tickets Ability to provision and support IT Equipment Understanding of IT Reporting, SLAs and KPIs Experience in a customer facing role Understanding of technology principles e.g. Active directory, M365, SharePoin…
Service Desk Technician employer: Copello Careers
Contact Detail:
Copello Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Make sure you familiarize yourself with common ITSM tools, as this role requires managing IT tickets effectively. Being able to demonstrate your experience or knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Since this position involves remote troubleshooting, practice explaining technical issues clearly and concisely. You might be asked to walk through a problem-solving scenario, so being articulate about your thought process is key.
✨Tip Number 3
Brush up on your understanding of Active Directory, M365, and SharePoint, as these technologies are mentioned in the job description. Having a solid grasp of these will not only help you in the role but also impress the interviewers.
✨Tip Number 4
Since customer service is a big part of this role, think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories to showcase your ability to handle similar situations in this new role.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Desk Technician. Highlight your relevant experience in providing technical assistance and resolving hardware and software issues.
Tailor Your CV: Customize your CV to reflect the skills and experiences mentioned in the job description. Emphasize your ability to troubleshoot, use ITSM tools, and work in a customer-facing role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the company's needs. Mention your eligibility for SC Clearance and how your background aligns with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Copello Careers
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge and experience with hardware and software troubleshooting. Highlight any relevant qualifications or certifications, such as CompTIA or BTEC, and be ready to provide examples of how you've resolved issues in the past.
✨Demonstrate Customer Service Experience
Since this role involves direct interaction with customers, emphasize your experience in customer-facing roles. Share specific instances where you successfully assisted customers and resolved their issues, showcasing your communication skills and patience.
✨Familiarize Yourself with ITSM Tools
Make sure you understand how ITSM tools work, as they are crucial for managing IT tickets. If you have experience with any specific tools, mention them during the interview. If not, express your willingness to learn and adapt quickly.
✨Understand Security Clearance Requirements
Since candidates must be eligible for SC Clearance, familiarize yourself with what this entails. Be prepared to discuss your background and any relevant experiences that demonstrate your reliability and trustworthiness.
