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- Tasks: Lead the M&E operations and ensure exceptional guest experiences.
- Company: Join a rapidly growing hotel group with over 270 locations across Europe.
- Benefits: Enjoy bonuses, enhanced pension plans, special hotel rates, and fun team celebrations.
- Why this job: Be part of a vibrant team culture focused on personal growth and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer care are essential.
- Other info: Access ongoing training programmes and clear paths for career progression.
The predicted salary is between 28800 - 43200 £ per year.
As a Meetings and Events (M&E) Operations Manager and Head of Department, you'll be keeping the M&E operation running like clockwork and leading your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! We set high standards for ourselves to surprise and delight our guests, so you'll need to manage the M&E operation with a passion to deliver excellent customer care.
Some of the perks you could enjoy include:
- Head of Department bonus scheme: based on our financial and your personal performances
- Enhanced pension plan
- Special rates on Leonardo Hotel rooms across the UK & Europe
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- Regular celebrations such as Thank You Week and Employee Awards Celebration
The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support, ongoing job-related training programmes with clear paths for progression.
If you're our ideal M&E Operations Manager, you will:
- Be yourself! Be a vibrant host for customers and an expert in recognising their needs - customer retention is a crucial part of this role!
- Be hands-on and visible in the operation with the ability to lead and multi-task
- Keep the details in mind - you'll take ownership for ensuring the hotel facilities and equipment are well-maintained
- Have great communication skills - it's important to establish relationships with organisers and other departments within the hotel!
- Ensure that staffing levels are adequate for upcoming events
Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community and it's our role to keep you at the top of your game as a Head of Department (HOD)! Our HODs hold key team leadership roles, so we support your management skills with our People Programme and Passion 4 People Leonardo Culture workshops.
To develop vital business and people skills we offer an 8-month Fast Forward Programme, or if the time is right our longer-term Accelerate Programme will prepare you for your first DGM or Operations Manager role! Accelerate develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.
Our Story: Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years; there's never been a more exciting time to come join us!
Contact Detail:
Leonardo Royal Hotel Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Operations Manager
✨Tip Number 1
Familiarise yourself with the specific needs and expectations of the M&E Operations Manager role. Research common challenges faced in this position and think about how your experience can address them. This will help you articulate your value during interviews.
✨Tip Number 2
Network with current or former employees of Leonardo Hotels, especially those in similar roles. They can provide insights into the company culture and what it takes to succeed as an M&E Operations Manager, which can give you a competitive edge.
✨Tip Number 3
Prepare to showcase your leadership skills by thinking of examples where you've successfully managed teams or events. Highlight your ability to multitask and maintain high standards under pressure, as these are crucial for the role.
✨Tip Number 4
Demonstrate your passion for customer care by sharing stories of how you've gone above and beyond for guests in previous roles. This will resonate well with the company's focus on delivering exceptional experiences.
We think you need these skills to ace M&E Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the M&E Operations Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in managing events and operations. Emphasise your leadership skills, customer service experience, and any specific achievements that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you meet the qualifications outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the M&E Operations Manager role.
How to prepare for a job interview at Leonardo Royal Hotel Oxford
✨Show Your Passion for Customer Care
As an M&E Operations Manager, your role revolves around delivering excellent customer experiences. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to customer care.
✨Demonstrate Leadership Skills
Since you'll be leading a team, it's crucial to showcase your leadership abilities. Discuss your experience in managing teams, resolving conflicts, and motivating staff. Highlight any specific instances where your leadership made a positive impact on operations.
✨Emphasise Attention to Detail
The job requires meticulous attention to detail, especially in maintaining hotel facilities and equipment. Prepare to discuss how you ensure that every aspect of an event runs smoothly and how you handle any unexpected issues that may arise.
✨Communicate Effectively
Strong communication skills are essential for this role. Be ready to explain how you build relationships with event organisers and collaborate with other departments. Providing examples of successful teamwork will highlight your ability to communicate effectively.
