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- Tasks: Manage tenancies and neighbourhoods, ensuring community safety and support for residents.
- Company: Join a dynamic organisation dedicated to improving local communities through effective housing management.
- Benefits: Enjoy a hybrid work model, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable skills in housing management.
- Qualifications: Experience in social housing or community safety; NVQ Level 3 or equivalent preferred.
- Other info: Must have a valid driver's licence and be willing to travel as needed.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an experienced and proactive Tenancy & Neighbourhood Officer to deliver a highly visible, effective, and customer-focused housing management service. This is an exciting opportunity for someone passionate about making a difference in local communities, with strong tenancy management, estate management, and community safety experience.
Hybrid role - 3 days per week on site
Key Responsibilities:- Provide a visible, proactive tenancy and neighbourhood management service across a defined patch
- Respond to tenancy breaches, including anti-social behaviour, within agreed timescales using appropriate support or enforcement action
- Manage void properties to ensure quick turnaround and help meet key performance targets
- Carry out welcome visits and support new tenants with tenancy obligations and practical advice
- Identify and act on safeguarding concerns and customer vulnerabilities through assessments and support referrals
- Work with the Lettings Team to ensure fair allocations and sustainable communities
- Engage with tenants' groups, local representatives and community organisations to support local initiatives
- Work with residents and partners to improve estate environments and organise clean-up campaigns
- Complete estate inspections and take follow-up action on repairs and communal area concerns
- Build strong local knowledge and feed into multi-agency meetings, including police and support services
- Support low-level tenancy needs and escalate complex issues when necessary
We are looking for someone who has:
- Experience in social housing, including estate or tenancy management or community safety roles
- The ability to work independently, manage a varied caseload, and meet performance targets
- Strong communication and customer service skills, with a positive, solution-focused approach
- Confidence to deal with challenging situations and a clear understanding of tenancy enforcement procedures
- Working knowledge of safeguarding processes and community support pathways
- A valid driver's licence and willingness to travel as required
- NVQ Level 3 or equivalent experience in housing or a related field
- Strong understanding of housing management, anti-social behaviour, and tenancy sustainment
- Ability to work flexibly, including occasional evening or weekend work to meet community needs
Tenancy & Neighbourhood Officer employer: Hatched Recruitment UK
Contact Detail:
Hatched Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy & Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the local community and its specific needs. Understanding the demographics, challenges, and resources available in the area will help you demonstrate your commitment to making a difference during interviews.
✨Tip Number 2
Network with current Tenancy & Neighbourhood Officers or professionals in similar roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges of the position, which you can reference in conversations with us.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully managed tenancy issues or community safety concerns in the past. This will highlight your proactive approach and ability to handle challenging situations.
✨Tip Number 4
Stay updated on current housing policies and community support initiatives. Being knowledgeable about recent changes or trends in social housing will demonstrate your dedication to the field and your readiness to contribute effectively.
We think you need these skills to ace Tenancy & Neighbourhood Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing, tenancy management, and community safety. Use specific examples that demonstrate your ability to manage a varied caseload and meet performance targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in local communities. Address how your skills align with the key responsibilities of the role, particularly in managing tenancy breaches and engaging with tenants' groups.
Highlight Relevant Qualifications: Clearly state your NVQ Level 3 or equivalent experience in housing or related fields. Emphasise any additional training or certifications that relate to housing management and community support pathways.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with tenants and resolved challenging situations. This will demonstrate your strong customer service skills and solution-focused approach.
How to prepare for a job interview at Hatched Recruitment UK
✨Show Your Passion for Community Engagement
Make sure to express your enthusiasm for making a difference in local communities. Share specific examples of how you've engaged with tenants or community groups in the past, as this role is all about building strong relationships.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss challenging situations you've faced in tenancy management or community safety. Highlight your approach to resolving these issues and how you ensured a positive outcome for all parties involved.
✨Know Your Housing Management Basics
Brush up on key housing management concepts, especially around tenancy enforcement procedures and anti-social behaviour. Being able to speak confidently about these topics will show that you're well-prepared for the role.
✨Highlight Your Communication Skills
Since strong communication is crucial for this position, be ready to showcase your customer service skills. Think of examples where you've successfully communicated with diverse groups or handled difficult conversations effectively.
