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For Companies At a Glance
- Tasks: Assist customers with inquiries and support the Sales team in a dynamic environment.
- Company: Join a friendly insurance firm based in Altrincham, focused on client satisfaction.
- Benefits: Enjoy perks like free parking, private medical insurance, and company events.
- Why this job: Make a real impact on customer experience while developing your career in a supportive team.
- Qualifications: GCSEs in Maths and English, CRM experience, and a positive attitude are essential.
- Other info: Full-time role with a salary range of £25,000-£30,000 per year.
The predicted salary is between 25000 - 30000 £ per year.
This position offers an exciting opportunity for individuals looking to develop their career in customer support while making a significant impact on client satisfaction.
As a Customer Support Executive, you will join our busy team of insurance specialists based in our friendly Altrincham office. You would provide direct assistance and support to the Sales team. This will include processing applications, dealing with customer enquiries over the telephone, analysing risks, setting up files, instructing Surveyors, identifying opportunities and building client relationships.
Duties:
- Respond promptly to customer inquiries via phone and email, ensuring excellent phone etiquette is maintained.
- Assist customers with product-related questions and issues, providing clear and effective communication.
- Processing customer payments in a CRM system.
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Analyse customer feedback and trends to improve service delivery and enhance the customer experience.
- Collaborate with other departments to resolve issues and ensure a seamless service experience.
- Maintain a positive attitude while handling challenging situations and provide solutions that meet customer expectations.
Experience:
- GCSEs or equivalent with (Grade C or above) in Maths and English.
- CRM software experience.
- An ability to work to deadlines and to support other members of their team to achieve common goals.
- An insurance background/experience or other transferable skills is preferable but not essential.
- Excellent written and verbal skills.
- Computer literate, ideally with working knowledge of Microsoft Office products.
- Strong attention to detail and an ability to produce accurate work under pressure.
- You will have an interest in business administration and have an aptitude for numbers.
- Be able to rise to a challenge whilst delivering a high level of customer service to clients.
- An upbeat personality with a positive attitude.
Benefits:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
Schedule: Monday to Friday
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common customer support scenarios and best practices. This will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Research StudySmarter's values and mission. Being able to align your personal values with ours can make a strong impression and show that you're genuinely interested in joining our team.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role involves handling customer inquiries, being articulate and clear will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and any skills that align with the job description. Emphasise your communication skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as CRM software experience, data entry accuracy, and your ability to maintain a positive attitude in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
As a Customer Support Specialist, clear communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Practice common customer service scenarios to show how you would handle inquiries effectively.
✨Highlight Your Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare examples of past experiences where you successfully resolved customer issues or improved service delivery. This will showcase your analytical skills and ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with CRM Software
Since experience with CRM systems is mentioned in the job description, make sure to brush up on any relevant software you’ve used. If you have specific examples of how you’ve used CRM tools to enhance customer interactions, be ready to discuss them.
✨Demonstrate Team Collaboration
The role involves working closely with other departments, so be prepared to talk about your experience in team settings. Share instances where you collaborated with colleagues to achieve common goals, as this will highlight your ability to work well within a team.
