Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support operations at UCL, handle enquiries, and ensure top-notch service delivery.
- Company: Join Sodexo, a leader in quality services, committed to excellence and inclusivity.
- Benefits: Enjoy 27 days holiday, a generous pension scheme, and various corporate perks.
- Why this job: Be part of a dynamic team that values your contributions and promotes personal growth.
- Qualifications: Fluency in Portuguese and/or Spanish, multitasking skills, and IT proficiency required.
- Other info: Sodexo champions diversity and offers opportunities for underrepresented candidates.
The predicted salary is between 28800 - 43200 £ per year.
Sodexo is seeking an innovative Operations Coordinator to join our team and deliver exceptional operational support for our Soft Services at the prestigious UCL Bloomsbury Campus. In this dynamic role, you will ensure the UCL clients receive services of the highest quality, while working closely with and reporting directly to the Head of Operations. If you are passionate about excellence, thrive in a fast-paced environment, and have a proactive approach to coordination and problem-solving, we’d love to hear from you!
What you’ll do:
- Provide a comprehensive, proactive, and timely administration support service to the Main campus Head of Operations.
- Present a professional, welcoming first contact to all clients, sub-contractors, staff, etc. – by phone, in person, and email.
- Act as first point of contact for dealing with general cleaning team enquiries.
- Deal with customers enquiries daily.
- Pass on queries or requests by email or by phone to the relevant people (managers, senior management, admin team).
- Make sure that customer complaints are addressed and resolved appropriately.
- Assist with meeting set up e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations and arrange catering if necessary.
- Liaising with suppliers, report issues, chase and update head of operations accordingly.
- Ensure that all documentation is stored and filed in line with Sodexo policies.
- Provide cover of other colleagues in busy periods or when staff are on annual or sick leave.
What you bring:
- Ability to speak Portuguese and/or Spanish and excellent verbal and written English - Essential to the role.
- Track record of success in a similar role.
- Ability to multitask.
- Attention to detail.
- Ability to prioritise, work to tight deadlines, both prescribed and self-imposed.
- Ability to establish and maintain good working relationships at all levels.
- Competent and able to use a range of IT and technological applications and systems, i.e. MS Office, Electronic Staff Management systems.
What we offer:
- Enhanced contributory pension scheme of up to 16%.
- 27 days holiday + Bank holidays + an additional 6 closure days.
- Life assurance.
- Volunteering days via our charity partner STOP HUNGER.
- Numerous voluntary benefits, including dental care, gym discounts, retail/hospitality, and many more.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
We are all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
Operations Coordinator employer: Sodexo
Contact Detail:
Sodexo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the specific services offered at UCL Bloomsbury Campus. Understanding the unique needs and expectations of the clients will help you demonstrate your proactive approach during interviews.
✨Tip Number 2
Highlight your experience in customer service and problem-solving. Be ready to share examples of how you've successfully managed client enquiries or resolved complaints in previous roles, as this is crucial for the Operations Coordinator position.
✨Tip Number 3
Showcase your ability to multitask and prioritise effectively. Prepare to discuss situations where you've had to juggle multiple responsibilities while maintaining attention to detail, as this will resonate well with the demands of the role.
✨Tip Number 4
If you speak Portuguese or Spanish, make sure to emphasise this skill during your interactions. Being bilingual can set you apart from other candidates and is a significant asset for communicating with diverse clients.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided administrative support, managed customer enquiries, or coordinated meetings. Use specific examples to demonstrate your ability to multitask and maintain attention to detail.
Showcase Language Skills: Since the role requires proficiency in Portuguese and/or Spanish, make sure to mention your language skills prominently in your application. If applicable, provide examples of how you've used these languages in a professional setting.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for delivering exceptional service. Mention your proactive approach to problem-solving and your ability to build good working relationships, as these are crucial for the role.
How to prepare for a job interview at Sodexo
✨Showcase Your Multitasking Skills
As an Operations Coordinator, you'll need to juggle multiple tasks. During the interview, share specific examples of how you've successfully managed competing priorities in previous roles. This will demonstrate your ability to thrive in a fast-paced environment.
✨Emphasise Communication Abilities
Since the role involves liaising with clients and staff, highlight your communication skills. Be prepared to discuss how you handle customer enquiries and complaints, ensuring you convey your proactive approach to problem-solving.
✨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Bring up instances where your meticulous nature has led to successful outcomes, whether in administration or project management. This will reassure the interviewers of your capability to maintain high standards.
✨Familiarise Yourself with Relevant Technology
The job requires proficiency in various IT applications. Before the interview, brush up on your knowledge of MS Office and any other relevant systems. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
