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For Companies At a Glance
- Tasks: Manage accounts, drive revenue growth, and build strong client relationships.
- Company: Join a leading connectivity provider with over 25 years of experience in the UK.
- Benefits: Enjoy a competitive salary, bonus scheme, and free TalkTalk broadband.
- Why this job: Be part of an ambitious team shaping the future of business connectivity.
- Qualifications: Experience in telecommunications and account management is essential.
- Other info: Hybrid working model: 3 days in the office, 2 days remote.
The predicted salary is between 36000 - 60000 £ per year.
About Us
For over 25 years, we have been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. Our focus is firmly on the future with a fibre-first, future-ready approach. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
As an Account Manager, you will drive revenue growth by managing existing accounts and securing new business. You will promote the full TalkTalk Business portfolio, build strong client relationships, and identify opportunities to expand account value. You will collaborate across teams to deliver excellent customer experiences, reduce churn, and grow our customer base through upselling, cross-selling, and lead generation.
Responsibilities
- Build and maintain strong, long-term relationships with key decision-makers and influencers across your account base, from C-level down.
- Conduct regular strategy and status meetings to stay aligned with client needs and uncover new opportunities.
- Drive revenue growth by increasing account spend, reducing churn, and achieving Total Contract Value targets through new business, upselling, and cross-selling.
- Convert leads into qualified opportunities, secure referrals, and close deals from a well-managed pipeline.
- Act as the primary point of contact for customer requirements and projects, positioning yourself as a trusted advisor.
- Collaborate with internal teams (e.g. Commercial, Pre-Sales, Customer Services) to deliver seamless customer experiences and ensure compliance with processes.
- Meet activity and productivity KPIs, and contribute to ad-hoc campaigns that support business objectives.
- Maintain accurate CRM records and provide reliable pipeline forecasts.
- Respond to manager requests promptly and participate in ongoing training and self-development.
- Follow up on marketing campaigns to maximise engagement and sales opportunities.
- Communicate clearly and persuasively, articulating the value of TalkTalk Business solutions.
- Take ownership of customer issues, ensuring timely resolution and a positive outcome.
Skills and experience we are looking for
- Proven experience in telecommunications and account management.
- Strong commercial awareness, with the ability to forecast revenue and manage churn.
- Excellent communication skills, able to present clearly to both customers and internal teams.
- Familiarity with technologies such as SD-WAN, Cisco Meraki, and hosted telephony is preferred.
- Confident in articulating the value of commercial propositions to clients.
- Proactive in resolving customer issues and driving positive outcomes.
- Skilled in managing pipelines and providing accurate forecasts.
- Committed to maintaining up-to-date product knowledge and market awareness.
- Able to work independently and collaboratively, sharing knowledge and supporting team success.
- Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
- Adaptable to new systems, processes, and a fast-changing environment.
- Creative problem-solver with a positive, solution-focused mindset.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full-time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home.
What can we offer you?
- Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
- Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
- Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
- Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
- Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.
Be #ACE!
Be Ambitious, Be Connected, Be Empowered. We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.
We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.
Enterprise Account Manager (Salford) employer: TalkTalk Business
Contact Detail:
TalkTalk Business Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Account Manager (Salford)
✨Tip Number 1
Familiarise yourself with the telecommunications industry, especially focusing on technologies like SD-WAN and Cisco Meraki. This knowledge will not only help you understand the products better but also enable you to articulate their value effectively during discussions with potential clients.
✨Tip Number 2
Network actively within the industry by attending relevant events or webinars. Building relationships with key decision-makers can give you insights into their needs and challenges, which you can leverage when applying for the role.
✨Tip Number 3
Prepare to demonstrate your ability to manage a sales pipeline effectively. Be ready to discuss specific strategies you've used in the past to convert leads into opportunities and how you’ve successfully upsold or cross-sold to existing clients.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've resolved customer issues in previous roles. Highlighting your proactive approach will resonate well with the expectations of the Account Manager position.
We think you need these skills to ace Enterprise Account Manager (Salford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications and account management. Use specific examples that demonstrate your ability to drive revenue growth and manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your skills align with their needs, particularly in building strong client relationships and driving business growth.
Highlight Key Skills: In your application, emphasise your commercial awareness, communication skills, and familiarity with technologies like SD-WAN and Cisco Meraki. These are crucial for the Enterprise Account Manager position.
Showcase Problem-Solving Abilities: Provide examples in your application that illustrate your proactive approach to resolving customer issues and driving positive outcomes. This will demonstrate your fit for the role's responsibilities.
How to prepare for a job interview at TalkTalk Business
✨Research the Company
Before your interview, take some time to understand TalkTalk Business's history, values, and their fibre-first approach. Familiarising yourself with their services and recent developments will help you articulate how you can contribute to their goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Prepare examples from your past experience where you've successfully driven revenue growth or resolved customer issues, as these will demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As an Account Manager, clear communication is key. Practice articulating your thoughts clearly and persuasively, especially when discussing how you would present TalkTalk Business solutions to clients. This will highlight your ability to connect with both customers and internal teams.
✨Demonstrate Your Commercial Awareness
Be ready to discuss your understanding of the telecommunications industry and how you can forecast revenue and manage churn effectively. Showing that you are proactive and knowledgeable about market trends will set you apart from other candidates.
