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- Tasks: Lead a dynamic team in Cisco & Meraki logistics, ensuring top-notch testing and repairs.
- Company: Join an award-winning IT services company focused on Cisco logistics with a people-first culture.
- Benefits: Enjoy career progression, mentorship, and a supportive high-growth team environment.
- Why this job: This role offers hands-on experience and a clear path to management in a thriving company.
- Qualifications: Must have Cisco & Meraki expertise, managerial skills, and be eligible for SC clearance.
- Other info: Office-based role in Bracknell with impressive customers and a commitment to quality.
The predicted salary is between 45000 - 50000 £ per year.
My client is an impressive, forward-thinking, award-winning Cisco-focused IT services company with a heavy focus in the logistics and RMA world. This is an exciting pathway directly to a hands-on / managerial role within Cisco and Logistics.
Why?:
- Mentorship through to becoming a department manager within a couple of years
- Great opportunity for career progression in a supportive high-growth team environment
- Inviting “people first” culture
You will join an exciting Cisco Logistics team, and work alongside the department manager. He will mentor and guide you with his knowledge and expertise, and you will back fill and document your new knowledge. This is a hands-on, team leadership opportunity with a direct pathway to become the manager through succession when he leaves the company.
Key Skills required:
- Confident hands-on Cisco & Meraki expertise
- Managerial skills and experience
- Preferably RMA background e.g. testing, fixes, repairs, RMA experience
- Excellent communication skills
- Managerial team leadership skills (optimise your team around you)
This business has a clear direction of where they want to be, have the right individuals steering the ship and an impressive team leading the way. Impressive customers, great growth opportunity and a company who truly care.
Responsibilities:
- Carrying out proactive Cisco & Meraki tests, fixes and repairs - e.g. kit comes back - assist in testing routers, switches, access points. Does it work, replace power supply, test, put back into stock, or send external repair
- Achieving excellent customer satisfaction by delivering timely returns, dispatch, repair information and contract support for services provided by the company
- Using technical knowledge to manage support calls and support bid management.
- Allocation and dispatch of stock
- Ability to meet deadlines and maintain high standards even when under pressure.
- Engagement in projects requiring specific stock management, warranty and returns via the RMA process
- Manage, lead, optimise and get the most out of the team you’re leading.
- Document and manage processes and procedures to utilise information for team reports, to provide insightful and intelligent recommendations.
- Maintain high quality across the board
Please hit the button to Apply and/or email or call on 020 3004 8235 for further info.
Contact Detail:
InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Logistics Manager - Cisco & Meraki
✨Tip Number 1
Familiarise yourself with Cisco and Meraki products. Understanding the technical aspects and common issues related to these products will not only boost your confidence but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Network with current employees or professionals in the logistics and IT services sector. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your managerial experience in detail. Think of specific examples where you've optimised team performance or handled challenging situations, as this will showcase your leadership skills effectively.
✨Tip Number 4
Be ready to talk about your approach to customer satisfaction. Since the role emphasises delivering timely returns and support, having a strategy or examples of how you've achieved high customer satisfaction in the past will set you apart.
We think you need these skills to ace Technical Logistics Manager - Cisco & Meraki
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Cisco and Meraki products. Include specific examples of your managerial skills and any relevant RMA background to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and IT services. Mention how your previous experiences have prepared you for this role and express your enthusiasm for the opportunity to grow within the company.
Highlight Key Skills: In your application, emphasise your excellent communication skills and ability to lead a team. Provide examples of how you've optimised team performance in past roles, as this is crucial for the position.
Showcase Problem-Solving Abilities: Include instances where you've successfully managed support calls or resolved technical issues. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Cisco and Meraki products during the interview. Be prepared to discuss specific examples of tests, fixes, and repairs you've conducted, as this will demonstrate your technical knowledge and suitability for the role.
✨Emphasise Leadership Skills
Since this position involves team leadership, be ready to share your experiences in managing teams. Discuss how you've optimised team performance in the past and any strategies you used to motivate and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you had to meet tight deadlines or manage stock effectively, and be ready to explain your thought process and actions.
✨Demonstrate Excellent Communication Skills
Communication is key in this role, so practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle customer support calls and ensure timely communication regarding repairs and returns.
