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- Tasks: Join our team to handle high-volume calls and solve customer issues creatively.
- Company: We're a dynamic consultancy in Rugby, dedicated to excellent customer service.
- Benefits: Enjoy competitive pay, pension contributions, and seasonal gifts for your hard work.
- Why this job: This role offers a fast-paced environment where you can make a real impact.
- Qualifications: Must have strong customer service skills and a proactive attitude.
- Other info: Flexible shifts with one weekend every three weeks; apply now!
The predicted salary is between 17500 - 22000 £ per year.
£ 29,203 (after training) 3 weekly Rotating shifts including days & evenings (latest finish is 8pm) 1 weekend in 3 would be required to work. 24/7 operation in modern offices based in Rugby. * Are you seeking an interesting varied Customer Service role which you can really get your teeth into? * Are you passionate about Customer Service and are an effective problem solver? If the answer is YES then this might be the job for you!! Our client based in Rugby, is seeking a Customer focused individual to join their busy team. This is a fast-paced role involving problem solving and quick thinking. Duties: * Receiving and logging hi-volume calls from drivers who have broken down * Proactively liaising with dealers and customers * Source and negotiate solutions to resolve cases * Monitor the quality of cases and identify corrective action where appropriate * Supporting the Help Desk Person Spec: * Excellent Customer Service skills * Ability to pick up systems and processes with ease * Customer focused with a logical approach to problem solving and decision making * Able to ‘think on your feet’ * Superb communication skills * Must possess a positive and pro-active attitude Interested? Please apply now! If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. To view our Privacy policy please see our website Working through Caraires… (1) We pay the same hourly rate as your permanent equivalent from day one. (2) We pay 3% employer contribution towards your pension. (3) We pay annual leave as you accrue it from day one. (4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time. (5) Recommend a friend and you will receive a £25 retail voucher when they work a full week. (6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager. (7) We will deliver seasonal gifts as a token of recognition for your hard work. Like us on Facebook! The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated
Customer Service Coordinator employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with common customer service scenarios, especially those related to problem-solving in high-pressure situations. This will help you demonstrate your ability to think on your feet during the interview.
✨Tip Number 2
Research the company and its values, particularly their approach to customer service. Being able to align your answers with their mission can set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting your logical approach and communication skills will showcase your fit for the role.
✨Tip Number 4
Since the role involves working shifts, be ready to discuss your flexibility and willingness to work evenings and weekends. Showing that you're adaptable can make a positive impression.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and problem-solving skills. Use specific examples that demonstrate your ability to handle high-volume calls and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in this role and how your skills align with the job requirements, particularly your ability to think on your feet.
Highlight Relevant Skills: In your application, emphasize your superb communication skills and logical approach to problem solving. These are key traits that the company is looking for in a candidate.
Follow Up: After submitting your application, consider following up if you haven't heard back within a week. This shows your enthusiasm for the position and keeps you on their radar.
How to prepare for a job interview at The Caraires Consultancy
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you effectively solved problems under pressure. Highlight your logical approach and quick thinking, as these are crucial for the role.
✨Communicate Clearly and Confidently
Since superb communication skills are essential, practice articulating your thoughts clearly. Use concise language and maintain a positive tone throughout the interview.
✨Familiarize Yourself with the Company
Research the company and its operations before the interview. Understanding their values and services will help you align your answers with what they are looking for in a candidate.
