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For Companies At a Glance
- Tasks: Lead and elevate a new client services division, overseeing high-value projects.
- Company: Join a respected creative production agency known for innovative global experiences.
- Benefits: Competitive salary of £95K–£100K+, with opportunities for growth and development.
- Why this job: Be at the forefront of creative storytelling and client relationships in a dynamic environment.
- Qualifications: Senior-level experience in client services within the creative or events sector required.
- Other info: Opportunity to represent the company at industry events and mentor a client-first culture.
The predicted salary is between 76000 - 84000 £ per year.
The CoCo Group is proud to be partnering with a highly respected creative production agency to find a Client Services Director ready to lead, build, and elevate a newly formed division that will be central to their continued growth.
This is a unique opportunity to join an organisation known for turning ambitious creative concepts into globally celebrated experiences across sports, events, immersive, exhibitions, retail, and media. With a reputation built on innovation and technical brilliance, our client is poised for exciting expansion — and they need a strategic leader to help make it happen.
The Role
- You’ll establish and lead a brand-new client services function, becoming the cornerstone of client relationships.
- You’ll work closely with internal teams and senior stakeholders, overseeing high-value projects from pitch to delivery while growing and diversifying existing and new client accounts.
- You’ll also:
- Develop and lead client relationship and retention strategies
- Drive business development, cross-sell and upsell across an impressive portfolio
- Represent the company at industry events, exhibitions, and trade shows
- Oversee proposals and pitch creation, leading negotiations and contract agreements
- Onboard and manage client accounts, ensuring premium delivery at every stage
- Mentor and embed a client-first culture across the business
About You
You’re an experienced leader from the experiential, events or creative industries — with a passion for storytelling, a sharp commercial eye, and the ability to command a room. You know how to build and scale high-performing teams, create world-class pitches, and foster long-lasting client partnerships.
You bring:
- Senior-level client services experience in the creative, experiential or events sector
- Proven success in business development and account growth
- Leadership experience, with the ability to mentor and inspire
- Exceptional communication, strategic thinking, and organisational skills
- Familiarity with production-led environments (highly desirable)
Please apply today to be considered, looking forward to hearing from you.
Client Services Director (, , United Kingdom) employer: CoCo Group
Contact Detail:
CoCo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director (, , United Kingdom)
✨Tip Number 1
Network within the creative and experiential industries. Attend industry events, exhibitions, and trade shows where you can meet potential colleagues and clients. Building relationships in these spaces can give you an edge when applying for the Client Services Director role.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've built and scaled high-performing teams in your previous roles. Be prepared to discuss specific strategies you've implemented that led to successful client partnerships and account growth.
✨Tip Number 3
Familiarise yourself with the latest trends in experiential marketing and creative production. Being knowledgeable about current innovations will not only help you in interviews but also demonstrate your passion for the industry and your readiness to lead a new division.
✨Tip Number 4
Prepare to discuss your approach to client relationship management. Think about how you would develop and implement retention strategies, as well as how you would handle negotiations and contract agreements to ensure premium delivery for clients.
We think you need these skills to ace Client Services Director (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within the creative or experiential sectors. Use specific examples that demonstrate your leadership skills and success in business development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for storytelling and your strategic vision for client relationships. Mention how your background aligns with the company's goals and how you can contribute to their growth.
Highlight Key Achievements: In both your CV and cover letter, emphasise key achievements that reflect your ability to drive account growth and develop client retention strategies. Use metrics where possible to quantify your success.
Prepare for Interviews: If invited for an interview, prepare to discuss your experience in leading teams and managing high-value projects. Be ready to share examples of how you've successfully onboarded clients and ensured premium delivery.
How to prepare for a job interview at CoCo Group
✨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate your leadership capabilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and mentor others.
✨Highlight Your Industry Knowledge
Familiarity with the experiential and creative sectors is crucial. Be ready to discuss current trends and challenges in the industry, and how your experience aligns with the company's goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of specific scenarios where you had to drive business development or manage client relationships effectively.
✨Demonstrate Your Communication Skills
Exceptional communication is key for this role. Practice articulating your thoughts clearly and confidently, as well as being an active listener during the interview to show your engagement.
