Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead CRM and business systems projects to enhance member engagement and operational efficiency.
- Company: Join the Guild of Architectural Ironmongers, a leader in the architectural ironmongery industry.
- Benefits: Enjoy flexible working arrangements and a collaborative environment that values your contributions.
- Why this job: Make a significant impact while working with innovative tools and a supportive team culture.
- Qualifications: Degree in IT or related field; experience with CRM platforms, especially IMIS, is preferred.
- Other info: This role offers hybrid working with travel to the Tamworth office as needed.
The predicted salary is between 36000 - 60000 £ per year.
The Guild of Architectural Ironmongers (GAI) is the leading professional body representing the architectural ironmongery industry. We are committed to providing our members with top-tier education, expert technical guidance, and well-earned industry recognition. Our mission is to drive excellence across the profession and deliver comprehensive support to our members.
We’re looking for an experienced and proactive CRM & Business Systems Specialist to take the lead on improving, optimising, and ensuring effective adoption of our membership management and engagement systems. You will play a pivotal role in supporting our operational processes, enhancing member engagement, delivering efficiency across teams, and integrating systems like Learning Management Systems (LMS) and AI-powered tools. This is an opportunity to make a significant impact, working closely with internal and external stakeholders to align our systems with the organisation's strategy and objectives.
Key Responsibilities
- Process Improvement & Automation: Analyse inefficiencies in current business workflows and identify optimisation opportunities across systems (CRM, website, CMS). Collaborate with stakeholders to define business requirements and deliver meaningful solutions. Develop process maps, streamline workflows, and implement automation to enhance overall operational efficiency. Leverage AI tools and data-driven insights to deliver impactful technological improvements.
- Project Management: Deliver structured programmes of work, managing multiple CRM-related projects from initiation to completion. Engage with both internal teams and external vendors, ensuring timely delivery of system enhancements aligned with business objectives.
- Training & User Adoption: Empower the team to make the most of our CRM (IMIS) via training programmes, user guides, and best practice documentation. Act as a go-to resource for technical user support, driving system adoption and ensuring consistently effective use of tools.
- Governance: Set up governance frameworks to oversee the IT systems, with policies to ensure consistency and compliance. Maintain system performance, addressing inefficiencies whilst aligning CRM governance with organisational goals.
- Data-Driven Insights: Manage and enhance our data strategy, ensuring accuracy, integrity, and usability. Develop reporting tools and dashboards that help identify member engagement trends and drive strategic decisions.
What You’ll Bring
We’re searching for a detail-oriented and technically skilled individual with a proven ability to align business systems with organisational goals. The ideal candidate will have:
- A degree in IT, Computer Science, Business Systems, or a related field.
- Experience with CRM platforms, ideally IMIS, and familiarity with other business systems (CMS, LMS, etc.).
- Strong analytical and problem-solving skills for driving impactful solutions.
- Expertise in business analysis, including process mapping, requirements gathering, and translating technical concepts into user-friendly guidance.
- Proven success in project management for CRM or system enhancements.
- Knowledge of data management, system integration, automation processes, and AI technology.
- Strong communication skills, with the ability to engage and collaborate with stakeholders at different levels.
What We Offer
By joining the GAI, you’ll become part of a forward-thinking organisation dedicated to innovation and excellence. We offer a challenging, collaborative environment where your contributions will make a tangible difference. This is a hybrid role, offering flexible working arrangements to promote work-life balance whilst ensuring meaningful collaboration within the team.
Contact Detail:
Guild of Architectural Ironmongers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IMIS Specialist
✨Tip Number 1
Familiarise yourself with IMIS and other CRM platforms. Understanding the specific functionalities and features of IMIS will not only help you in interviews but also demonstrate your proactive approach to mastering the tools you'll be working with.
✨Tip Number 2
Showcase your project management skills by discussing relevant experiences where you've successfully managed multiple projects. Be prepared to share examples of how you delivered projects on time and aligned them with business objectives, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your experience with process improvement and automation. Think of specific instances where you've identified inefficiencies and implemented solutions that enhanced operational efficiency, as this aligns directly with the key responsibilities of the position.
✨Tip Number 4
Engage with the GAI community or similar professional bodies to understand their challenges and needs. This insight can help you tailor your discussions during the interview, showing that you're not just a candidate but someone who genuinely understands the industry.
We think you need these skills to ace IMIS Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with CRM systems, particularly IMIS. Emphasise your project management skills and any specific achievements related to process improvement and automation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the architectural ironmongery industry. Discuss how your skills align with the responsibilities outlined in the job description, particularly in training and user adoption.
Showcase Your Technical Skills: Detail your technical expertise in CRM platforms and other business systems. Provide examples of how you've used data-driven insights to enhance operational efficiency or member engagement in previous roles.
Highlight Communication Abilities: Since the role involves collaboration with various stakeholders, emphasise your strong communication skills. Share examples of how you've successfully engaged with teams or clients to drive system adoption and improvements.
How to prepare for a job interview at Guild of Architectural Ironmongers
✨Know Your CRM Inside Out
Make sure you have a solid understanding of the IMIS CRM platform, as well as other systems mentioned in the job description. Be prepared to discuss your experience with these tools and how you've used them to improve processes in previous roles.
✨Showcase Your Project Management Skills
Be ready to share specific examples of projects you've managed, particularly those related to CRM or system enhancements. Highlight your ability to deliver projects on time and how you engaged with stakeholders throughout the process.
✨Demonstrate Analytical Thinking
Prepare to discuss how you've identified inefficiencies in workflows and implemented solutions. Use concrete examples to illustrate your analytical skills and how they led to improved operational efficiency.
✨Engage with Stakeholders
Since the role involves collaboration with various stakeholders, think about how you can demonstrate your communication skills. Prepare to talk about how you've successfully worked with different teams and external vendors to achieve common goals.
