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- Tasks: Lead the Front of House team, ensuring exceptional customer service and smooth operations.
- Company: Join Bamford, a lifestyle brand focused on nurturing people and the planet.
- Benefits: Enjoy discounts, volunteering days, private medical insurance, pension contributions, and mental health support.
- Why this job: Be part of a passionate team in a stunning organic setting, promoting wellness and luxury service.
- Qualifications: 2-3 years in luxury hospitality, excellent communication skills, and a proactive approach required.
- Other info: Full-time role with a salary of £27,280 per annum, including weekend shifts.
The predicted salary is between 22700 - 30500 £ per year.
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet. Bamford is a philosophy rather than a seasonal fashion label. It began with the passionate convictions of our founder Carole Bamford to make natural products using the best artisans from around the world. Bamford was founded on the belief that we need to be mindful of our connection to the earth - to live consciously, respect nature's resources and the land that provides for us. We believe in the need to nurture body, mind and spirit in tandem - to feel well and to feel happy the three need to be aligned and in harmony.
About the Role: Nestled within 3,500 acres of breathtaking organic farmland in the heart of the Cotswolds, The Club by Bamford offers members a truly immersive wellness experience - where fitness, holistic well-being, and nature meets in perfect harmony. We are seeking a passionate and proactive Front of House Lead to join our world-class team. You will be the heartbeat of our daily operations, the first smile our members see, the steady hand behind our service excellence, and leading the team by example by setting the standard for exceptional service. This role is full time, based on 40 hours per week including weekends. Salary: £27,280.00 per annum.
Responsibilities:
- Responsible for supporting the FOH team to ensure excellent customer service and smooth daily operations.
- Ensure exceptional familiarity with classes, personal training sessions, therapies, retail products and services and recommend confidently to maximise sales.
- Resolve minor issues promptly and escalate concerns to the Manager if necessary.
- Assist with opening, closing, and shift handovers, taking on Duty Manager responsibilities in the Manager's absence.
- Support the FOH Manager with any other ad-hoc duties.
- Monitor and adjust team priorities to consider changing demand and guest flow across the service.
- Handle any problems that arise in an effective professional manner.
- Motivate the FOH team to perform at their best, maintaining morale and addressing concerns as they arise.
- Communicate key updates, feedback and issues to the FOH Manager.
- Ensure all documentation and checklists are completed accurately during opening and closing procedures.
Skills You Will Bring:
- 2-3 years previous experience working in the luxury hospitality industry.
- High standards and a desire for exceeding customer expectations.
- Customer service professional with a positive and bubbly personality and a natural flair for luxury service delivery.
- Ability to work well under pressure.
- Excellent communication skills and confidence in dealing with issues.
- Exceptional experience of delivering professional customer service & ability to demonstrate and instil exceptional customer service standards.
- Knowledge of a booking system is preferable.
- A strong eye for detail.
- Proactive approach to your work.
- A high level of written and spoken English is essential.
- Personal appearance is to be of a very high standard at all times.
Perks & Benefits:
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidised private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
Front of House Team Lead - Moreton-in-Marsh employer: The Bamford Collection
Contact Detail:
The Bamford Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Lead - Moreton-in-Marsh
✨Tip Number 1
Familiarise yourself with Bamford's philosophy and values. Understanding their commitment to conscious living and exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your experience in luxury hospitality by preparing specific examples of how you've exceeded customer expectations in previous roles. This will demonstrate your capability to maintain high standards.
✨Tip Number 3
Practice your communication skills, especially in handling difficult situations. Being able to articulate how you've resolved issues in the past will highlight your problem-solving abilities.
✨Tip Number 4
Research the local area and the specific offerings at The Club by Bamford. Being knowledgeable about their services will allow you to engage confidently with the team and potential customers.
We think you need these skills to ace Front of House Team Lead - Moreton-in-Marsh
Some tips for your application 🫡
Understand the Company Values: Before applying, take some time to understand Bamford's philosophy and commitment to conscious living. Reflect this understanding in your application to show that you align with their values.
Tailor Your CV: Highlight your experience in the luxury hospitality industry, focusing on customer service excellence. Use specific examples that demonstrate your ability to exceed customer expectations and handle pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your proactive approach and how you can motivate a team to deliver exceptional service, as outlined in the job description.
Proofread Your Application: Ensure your application is free from grammatical errors and typos. A high level of written English is essential for this role, so take the time to review your documents carefully before submission.
How to prepare for a job interview at The Bamford Collection
✨Show Your Passion for Customer Service
As a Front of House Team Lead, your enthusiasm for delivering exceptional customer service is crucial. Be prepared to share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Knowledge of the Brand
Familiarise yourself with Bamford's philosophy and values. During the interview, express how your personal beliefs align with their commitment to sustainability and wellness, showcasing your understanding of their lifestyle brand.
✨Highlight Your Leadership Skills
Since you'll be leading a team, it's important to discuss your leadership style. Share experiences where you've motivated a team, resolved conflicts, or improved service standards, demonstrating your ability to inspire others.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-pressure situations. Think of scenarios where you've successfully handled customer complaints or operational challenges, and be ready to explain your thought process and outcomes.
