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- Tasks: Provide top-notch technical support and troubleshoot software issues for global clients.
- Company: Join a leading software company known for innovation and employee engagement.
- Benefits: Enjoy a collaborative work environment with opportunities to learn cutting-edge technology.
- Why this job: Be part of a dynamic team that values your input and fosters professional growth.
- Qualifications: Degree in Computer Science or related field; strong troubleshooting skills required.
- Other info: Work independently while collaborating with international developers on exciting projects.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a globally recognised software company, is seeking a quick learning Technical Support Engineer with the ability to work independently within a small team. This is an exciting opportunity to work with cutting-edge technology, providing technical support to a diverse range of international clients. As a Technical Support Engineer, you’ll play a crucial role in delivering exceptional client service. You’ll handle technical queries, troubleshoot issues, and provide analytical support for bespoke software. This is a fantastic chance to work for a company that values innovation and employee involvement. Qualifications and Skills: Degree in Computer Science, Engineering, Petroleum Technology, or a related field. Strong technical troubleshooting and analytical abilities. Familiarity with SQL Server, SQL Server Management Studio, and PI databases. Excellent communication skills, both written and verbal. Key Responsibilities: Act as the first point of contact for technical support, resolving client queries via email or online platforms. Analyse and troubleshoot issues related to software installations, upgrades, and migrations. Perform logfile analysis, including plugin logfile troubleshooting. Collaborate with international developers to resolve bugs and improve functionality. Contribute to technical documentation and license m…
Technical Support Engineer employer: Team One Recruitment
Contact Detail:
Team One Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as SQL Server and PI databases. Having hands-on experience or projects that showcase your skills with these tools can set you apart during the interview process.
✨Tip Number 2
Practice your troubleshooting skills by working on real-world scenarios or case studies. Being able to demonstrate your analytical abilities and how you approach problem-solving will be crucial in impressing the hiring team.
✨Tip Number 3
Brush up on your communication skills, especially in a technical context. Since you'll be interacting with international clients, being able to clearly explain complex issues and solutions is key to providing exceptional client service.
✨Tip Number 4
Show your enthusiasm for innovation and teamwork. Research the company’s culture and values, and be prepared to discuss how you can contribute to their goals while working collaboratively with a small team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasize your technical troubleshooting abilities, familiarity with SQL Server, and any experience in providing client support.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work independently within a team. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include experiences where you effectively communicated complex technical information to clients.
Show Enthusiasm for Innovation: Express your excitement about working with cutting-edge technology and your eagerness to contribute to a company that values innovation. This can set you apart from other candidates who may not convey the same level of enthusiasm.
How to prepare for a job interview at Team One Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your technical troubleshooting abilities in detail. Highlight specific examples where you've successfully resolved issues, especially related to SQL Server or similar technologies.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. This will show that you can effectively communicate with clients who may not have a technical background.
✨Familiarize Yourself with the Company’s Products
Research the software and technologies used by the company. Understanding their products will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think of past experiences where you had to troubleshoot a problem or collaborate with a team to resolve an issue, and be ready to share those stories.
