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- Tasks: Support customers with instrument installation and configuration while ensuring compliance.
- Company: Join a leading innovator in energy storage, making waves in the industry.
- Benefits: Flexible salary based on experience and opportunities for growth.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Engineering degree or similar experience in customer support roles required.
- Other info: Work independently and as part of a team in a fast-growing company.
The predicted salary is between 28800 - 42000 £ per year.
South Devon – Customer Support Engineer – Salary Flexible DOE – Marine My client are leaders in energy storage and are innovators in the industry. The company are increasingly growing and are looking for a Telesales Operator. Main Duties: * Provide support for the instruments that the company supply * Help customers with the installation and configuration of instruments * Communicate with customers to understand their needs and requirements * Ensure compliance with relevant codes and client specifications * Collaborate with Engineering, Service and Production staff when needed * Work independently and as part of a team Key Skills: * Experience within a Customer Support Engineer type roles or similar * Engineering or similar degree * Competent using a PC and Microsoft Office & able to use various software tools and applications for data analysis and report writing The salary for the position is flexible depending on experience. If you feel like you have the right skills and experience, then please apply with a copy of your updated CV and we will be in touch with more details
Customer Support Engineer employer: Platform Recruitment
Contact Detail:
Platform Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Familiarize yourself with the specific instruments and technologies used in energy storage. This knowledge will not only help you understand customer needs better but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As a Customer Support Engineer, you'll need to effectively convey information to customers who may not have a technical background.
✨Tip Number 3
Network with professionals in the energy storage industry. Attend relevant events or join online forums to connect with others in the field, which can provide insights and potentially lead to job referrals.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your experience and readiness for the challenges of the role.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and engineering. Emphasize any specific roles or projects that demonstrate your ability to assist customers with technical issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the job requirements, particularly your experience with installation and configuration of instruments.
Highlight Technical Skills: In your application, clearly outline your proficiency with Microsoft Office and any other software tools you have used for data analysis and report writing. This will show that you are well-equipped for the role.
Showcase Communication Skills: Since the role involves understanding customer needs, provide examples in your application of how you've effectively communicated with clients in previous positions. This could include resolving issues or collaborating with teams.
How to prepare for a job interview at Platform Recruitment
✨Understand the Product
Make sure you have a solid understanding of the instruments and energy storage solutions that the company provides. This will help you answer questions confidently and demonstrate your knowledge during the interview.
✨Showcase Your Customer Support Experience
Prepare examples from your previous roles where you successfully supported customers, especially in technical settings. Highlight how you addressed their needs and resolved issues effectively.
✨Demonstrate Team Collaboration Skills
Be ready to discuss instances where you collaborated with engineering or production teams. This shows that you can work well in a team environment and understand the importance of cross-departmental communication.
✨Familiarize Yourself with Relevant Software
Since the role requires using various software tools for data analysis and report writing, brush up on your skills with Microsoft Office and any other relevant applications. Being able to discuss your proficiency will set you apart.
