Assistant E-Commerce Operations Manager (Full-time)

The Assistant E-Commerce Operations Manager will support the E-Commerce Operations Manager in overseeing warehouse operations and team management, with a focus on maintaining efficient operations.

Key accountabilities will include:

• Act as deputy in the absence of the E-Commerce Operations Manager
• Assist in team supervision and performance management
• Support daily management of warehouse pick and dispatch operations
• Monitor and maintain operational KPIs
• Coordinate with team to optimise workflow and productivity
• Implement and maintain standard operating processes
• Assist in inventory management and stock control
• Support continuous improvement initiatives
• Act as first point of contact with Customer Service Team and E-commerce team, where required, to ensure prompt resolution of any customer enquiries
• Communicate effectively with all relevant internal & external third parties, such as E-Commerce team, buying office, suppliers and couriers
• Take responsibility of leading shifts within the E-Commerce Warehouse area when the management are not working
• To ensure all E-Commerce orders are picked, packed and dispatched in a timely and accurate manner, in line with set operational KPI's
• Ensure accurate personalisation, where required (for example shirt printing)
• Ensure all goods-in/out are processed in a timely and accurate manner, In line with set operational KPI's
• Responsible for ensuring all Health & Safety is adhered to within the E-commerce warehouse
• Ensuring stock & inventory is kept up to date for auditing/stock control purposes
• Effectively process returns and exchanges in a timely manner and liaise with customer service on customer refunds

Leadership & People

• Provide effective leadership to all direct reports, enabling the continuous development and improvement of team members
• Ensure sufficient succession planning is in place within the E-Commerce team, with development plans identified and implemented
• Manage both individual and team performance appropriately, ensuring performance gaps are identified and addressed constructively
• Ensure team members feel valued and recognised by acknowledging and celebrating team and individual successes
• Alongside HR, provide relevant wellbeing support to colleagues and maintain open channels of communication ensuring sufficient opportunity is available for team members to ask for support
• Ensure the health and wellbeing of colleagues is considered in all team tasks, processes and communications
• Actively build and maintain positive working relationships with Colleagues across the Club, ensuring a collaborative approach is adopted at all times

Skills and Experience required:

Essential:

• 3+ years’ experience in warehouse or E-Commerce operations
• Strong understanding of warehouse management systems and processes
• Experience in performance tracking and reporting
• Strong communication and interpersonal skills
• Proven team leadership experience
• Excellent organisational and problem-solving skills

Additional Requirements:

• Ability to work flexible hours, including weekends, evenings and peak periods such as kit launches and Christmas

Club Benefits

• Dedicated Employee Assistance Programme
• Staff retail discount on Celtic & Adidas merchandise
• Access to our Colleagues Benefits & Discount Platform
• Regular colleague social events
• Subsidised on-site canteen

Please apply with a CV & covering letter.