Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers in arrears find positive solutions over the phone.
- Company: Join a rapidly growing mortgage lender with a unique approach to property ownership.
- Benefits: Enjoy fully remote work, all equipment provided, yearly bonuses, and wellness perks.
- Why this job: Make a real impact while working in a supportive, empathetic environment with great progression opportunities.
- Qualifications: Must have B2C debt collections experience and work in an FCA regulated setting.
- Other info: Fixed start date of April 7th, 2025; training required within first 7 weeks.
The predicted salary is between 19500 - 28000 £ per year.
100% REMOTE WORKING WITH ALL EQUIPTMENT SUPPLIED START DATE OF 7TH APRIL 2025 £24,500 + YEARLY BONUS * WE DO REQUIRE THE BELOW EXPERIENCE AS A MINIMUM REQUIREMENT TO APPLY* High-volume, telephone-based, Debt Collections experience (B2C) AND Experience working in an FCA regulated environment Our client is a very successful Mortgage lender, who have gone from strength to strength and nearly doubled in size over the last 4 years. They offer a different style to lending and want to give everyone the opportunity to own their own property. As a result of their growth, they are seeking confident, empathetic and experienced Arrears Collections Agents to join them from 7th April 2025. (This is a fixed start date, with no negotiation) The overall purpose of the role is to communicate with customers who have fallen into Arrears on their Mortgage account and provide them with positive solutions to their accounts, whilst adhering to regulations & legislation. Your working day will be spent on the telephone to customers alongside a small amount of Administration. The successful applicant will come from a Collections background, within an FCA regulated environment. We are not considering candidates who don’t have any B2C Collections experience. SOME of their FANTASTIC benefits include: * FULLY REMOTE working with FULLY REMOTE training * All I.T equipment supplied * A yearly bonus * Frequent staff incentives which include high street vouchers * Annual awards * Employee assistance and welfare programme * Private healthcare * Subsidized gym memberships * PROGRESSION! Please note: This role will require you to present for all training, which are various dates within your first 7 weeks of your start date. The client will also run FULL Criminal and Financial record checks so if anything with come back from these checks, please make us aware on your application. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications, we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successfu
Debt Collections Agent - FULLY REMOTE employer: The Recruiters Room
Contact Detail:
The Recruiters Room Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Collections Agent - FULLY REMOTE
✨Tip Number 1
Make sure to highlight your high-volume, telephone-based debt collections experience in your conversations. This is crucial since the role specifically requires B2C collections experience.
✨Tip Number 2
Familiarize yourself with FCA regulations and demonstrate your understanding during any discussions. This will show that you are well-prepared for the compliance aspects of the job.
✨Tip Number 3
Prepare to discuss your approach to handling sensitive customer situations empathetically. The role emphasizes the importance of providing positive solutions to customers in arrears.
✨Tip Number 4
Be ready to talk about your adaptability to remote work and how you manage your time effectively. Since this is a fully remote position, showcasing your ability to thrive in such an environment will be beneficial.
We think you need these skills to ace Debt Collections Agent - FULLY REMOTE
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your high-volume, telephone-based debt collections experience, particularly in a B2C context. Clearly outline your previous roles and responsibilities that align with the requirements of the position.
Showcase FCA Knowledge: Since the role requires experience in an FCA regulated environment, include specific examples of how you've adhered to regulations and legislation in your past positions. This will demonstrate your understanding of compliance in debt collections.
Tailor Your Application: Customize your CV and cover letter to reflect the job description. Use keywords from the listing to ensure your application stands out and shows that you are a perfect fit for the role.
Be Honest About Background Checks: If you have any concerns regarding the criminal and financial record checks mentioned in the job description, address them upfront in your application. Transparency is key to building trust with the employer.
How to prepare for a job interview at The Recruiters Room
✨Showcase Your Collections Experience
Make sure to highlight your high-volume, telephone-based debt collections experience during the interview. Be prepared to discuss specific situations where you successfully managed arrears and how you adhered to FCA regulations.
✨Demonstrate Empathy and Communication Skills
Since the role requires communicating with customers in difficult situations, practice demonstrating empathy and effective communication. Share examples of how you've helped customers find positive solutions in the past.
✨Understand the Company’s Values
Research the mortgage lender's approach to lending and their commitment to helping customers own their properties. This will show that you align with their values and understand their mission.
✨Prepare for Training Commitment
Be ready to discuss your availability for the training sessions within the first 7 weeks. Emphasize your willingness to engage fully in the training process to ensure you are well-prepared for the role.
