Sales Executive (London Area)

We are seeking an exceptional Sales Executive to join the Maybourne Sales team. Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera. At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

Main Duties & Responsibilities

• The Sales Executive will be responsible for supporting revenue generation from local and global companies working closely with the Sales Managers & Regional Director of Sales.
• They will be a specialist in Maybourne storytelling and deliver strong activity through face-to-face sales activity (site inspections, Fam Trips and presentations) helping revenue growth for London Maybourne properties.
• Develop close and productive working relationships with existing and new clients supporting the Sales territory responsibility.
• Proactively target new business opportunities for London Maybourne properties and focus on meeting hotel’s budget targets.
• Preparing corporate proposals and paper contracts and RFPs.
• Responsible for handling site inspections for overseas clients visiting London.
• Obtain and maintain detailed product knowledge of all Maybourne experiences in line with the brand pillars.
• Identify current market trends (via market and competitor analysis), recommending appropriate measures to ensure that Maybourne responds competitively.
• Identify potential sources of business (using the various resources available) by analysing evidence of buyer activity in competitor hotels to gain market share and to follow up referred sales leads.
• To support proactive calls with identified business sources, assess potential and arrange sales appointments.
• To proactively conduct client appointments either in person or virtually within agreed parameters, completing call and meeting notes in Salesforce and instigating agreed follow up activities.
• To support the Regional Director of Sales with the co-ordination of client events, Familiarisation Trips and corporate gifting.
• To conduct show rounds of all hotel facilities to potential and existing clients ensuring the clients are introduced to key Operational Managers and GMs where appropriate.
• This may include evening client entertainment with hotel teams.
• Work closely with the Groups, Sales, Revenue Management, on property Event teams and operational teams to convert bookings.
• To provide client feedback/suggestions to operational management on the delivery of our products and services.
• To treat as confidential information relating to Maybourne Hotels Limited clients, their booking patterns and spends, and not to disclose such information (during employment and thereafter), without the express authorisation of Maybourne Hotels Limited.
• To be fully conversant with your departmental LQA standards.

Successful candidates for our Sales Executive opportunity will have:

• Good knowledge of Microsoft Office, Sales Force and Opera.
• Have previous experience within a Sales environment.
• Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services.
• Have strong organisational and time management skills.
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• Strong customer care skills and ability to work under pressure, with excellent attention to detail.
• Possess an excellent telephone manner, verbal and written English.
• Have a high standard of personal presentation with confident, professional and welcoming personality.
• Exceptional passion for luxury service and a deep understanding of the ultra-luxury market.

Who thrives here?

You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Financial Stability
• Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.
• Wellbeing Support
• Subsidised monthly masseuse treatments.
• Flu vaccination vouchers.
• Eye test vouchers and contributions towards glasses.
• A dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline.
• On- and off-site Occupational Health Service.
• Death-in-Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work Scheme.
• Recognition and Career Development
• Referral Scheme ‘Introduce a Star,’ where you can earn up to £1,500.
• Colleague recognition and award programme with generous prizes.
• Additional paid day off to celebrate your birthday.
• Memorable Experiences
• Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
• Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars.
• 50% Food and Beverage discount across the Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues' Children's Party, etc.).

*Terms and conditions apply to all benefits. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.