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For Companies At a Glance
- Tasks: Manage customer claims and ensure timely processing with empathy.
- Company: Join Scottish Friendly, a supportive team making a real impact.
- Benefits: Enjoy a collaborative environment and opportunities for personal growth.
- Why this job: Be part of a mission-driven company that values customer care and teamwork.
- Qualifications: Experience in claims processing and strong communication skills required.
- Other info: Embrace change and innovation in a dynamic work setting.
The predicted salary is between 30000 - 42000 £ per year.
About the role
Managing customer claims lifecycle, gathering information from customers regarding their claim. Using the Scottish Friendly processes and policies to ensure that all information is properly documented so that it can be used in the future as a reference point.
Key responsibilities
- Processing of maturities, surrenders and deaths for all books of business including Partnership claims.
- Ensuring claims are completed in a timely manner and within the agreed SLA.
- Engaging with customers throughout the claim process.
- Applying empathy and understanding to customers throughout the death claim process.
- Always ensure the highest standard of customer service.
- To ensure a high precision level in the maintenance of all relevant computer systems and excel spreadsheets.
- To ensure procedures are adhered to and kept up to date.
- To have a good knowledge of products with the ability to read & understand product specifications & T&C’s.
Qualifications and skills
- Experience in processing claims.
- Attention to detail with ability to complete work to a high standard.
- Effective communication skills – both verbal and written.
- Ability to work as part of a team and on your own.
- Accurate numerical skills with the ability to check claim values.
Scottish Friendly Values
- WE’RE IN THIS TOGETHER: We collaborate and value each other’s opinion. We’re a small team with a big impact. We support each other to thrive and grow.
- WE CARE ABOUT OUR CUSTOMERS: Our customers are at the heart of everything we do. We’re committed to doing the right things for our customers. We listen to and learn from our customers.
- WE KEEP MOVING FORWARD: We always see change as an opportunity. Our progress is based on careful management of our risks. We have the courage to test new ideas and learn from them.
Claims Administrator employer: Scottish Friendly
Contact Detail:
Scottish Friendly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the claims process and policies specific to Scottish Friendly. Understanding their procedures will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your empathy and customer service skills during any interactions. Prepare examples of how you've handled sensitive situations in the past, especially those involving claims or customer support.
✨Tip Number 3
Brush up on your numerical skills and attention to detail. You might be asked to perform some calculations or data checks during the interview, so practice these skills to ensure you're confident.
✨Tip Number 4
Research the values of Scottish Friendly and think about how you can embody them in your work. Be ready to discuss how you align with their mission of collaboration, customer care, and continuous improvement.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Administrator. Familiarise yourself with the claims lifecycle and the importance of customer service in this role.
Tailor Your CV: Highlight your experience in processing claims and any relevant skills such as attention to detail and effective communication. Make sure to include examples that demonstrate your ability to work both independently and as part of a team.
Craft a Strong Cover Letter: In your cover letter, express your understanding of Scottish Friendly's values. Share how your personal values align with theirs, particularly in terms of collaboration, customer care, and adaptability to change.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. Ensure that your writing is clear and professional, as this reflects your attention to detail and communication skills.
How to prepare for a job interview at Scottish Friendly
✨Showcase Your Claims Experience
Make sure to highlight any previous experience you have in processing claims. Be prepared to discuss specific examples of how you've managed the claims lifecycle and engaged with customers, as this will demonstrate your suitability for the role.
✨Emphasise Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples of how you've maintained high standards in your work. Discuss any systems or processes you use to ensure precision, especially when handling sensitive information.
✨Demonstrate Empathy and Customer Care
Since the role involves dealing with customers during potentially difficult times, it's crucial to convey your ability to empathise. Share experiences where you've successfully supported customers, particularly in sensitive situations like death claims.
✨Familiarise Yourself with Scottish Friendly Values
Research and understand the values of Scottish Friendly, such as collaboration and customer commitment. Be prepared to discuss how you embody these values in your work, as cultural fit is often just as important as skills and experience.
