Digital Transformation Executive

We are looking for a reliable and proactive Digital Transformation Executive to join the Maybourne IT team. Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera. At Maybourne, it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality. Drawn together from many backgrounds, we are united behind our vision to ‘Lead the future of Luxury Lifestyle’.

Who thrives here? You are passionate and driven to exceed expectations in every way. You are warm and friendly with collaboration in your blood. You have strong ambitions for yourself and the team around you, elevating your career and the team you work with every day. You show curiosity and pay attention to the detail to anticipate what others need. You are looking for a career not a job.

Main Duties & Responsibilities

• Provide administrative and operations support to the Chief Digital & Information Officer (CDIO) and Digital department.
• Manage calendars and schedule internal and external appointments for the CDIO & Senior Digital Leadership team.
• Provide administrative and operations support on any projects being delivered by the Digital Department.
• Provide administrative and operations support for existing systems in use across Maybourne HQ and our Hotels/Properties, both in the UK and Internationally.
• Work closely with third party agency partners on any active projects as needed.
• Make international travel arrangements and arrange accommodation for the Digital Department management team and vendor partner resources.
• Manage the processing and approvals of PO’s and invoices on a continual basis.
• Provide the CDIO with support maintaining budgets and spend where required.
• Arrange and coordinate internal and external meetings, conferences and events – coordinate internal and external guest invites and support the Digital management team in liaising with external partners.
• Maintain best practice coordination of all projects and responsibilities of the CDIO and Digital department, including reporting via weekly updates to the CDIO.
• Take and distribute minutes of meetings, maintain action logs and follow up on action items in a timely manner.
• Handle internal and external email and digital channel correspondence and phone calls on behalf of the CDIO and Senior Management team where needed.
• Maintain and update all departmental files and document repositories on an ongoing basis via Shared drives and cloud storage systems.
• Perform any other administrative and/or operations support duties as required.

Successful candidates for our Digital Transformation Executive opportunity will have:

• Proven experience as an administrative assistant, co-ordinator or similar role.
• Bachelor's degree.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office, Teams and other office or collaboration software.
• Ability to prioritize and multitask in a fast-paced environment, decision-making and proactive problem-solving.
• Attention to detail and accuracy.
• Discretion and confidentiality.
• Ability to work flexible hours, including weekends and holidays, as required.
• Ability to work under pressure and handle challenging situations.
• Passion for hospitality and customer service.
• Customer-oriented mindset and service skills.

The Maybourne experience

You will find a supportive, fun and nurturing team where you can bring your ideas and creative & entrepreneurial thinking to your role. We have a range of development interventions at every level and for different functional specialisms to help you design the trajectory of your career. Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

• Financial Stability: Excellent salary package.
• Family-friendly company policies, including enhanced Maternity and Paternity Pay.
• Holiday allowance increases after 3 and 5 years of service.
• Holiday Trading: Opportunity to purchase and sell up to 5 days of annual leave per year.
• Travel Season Ticket Loans.
• Retail discount of up to 50%.
• Smart Tech: The ability to purchase white goods and pay in 6, 9, or 12-month instalments.
• Wellbeing Support: Subsidised monthly masseuse treatments, flu vaccination vouchers, eye test vouchers and contributions towards glasses, a dedicated team of Mental Health First Aiders and a 24-hour colleague assistance helpline, on- and off-site Occupational Health Service, death-in-service salary contribution, various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art, all-day dining colleague restaurant serving a range of nutritious meals.
• Cycle to Work Scheme.
• Recognition and Career Development: Referral Scheme ‘Introduce a Star,’ where you can earn up to £1,500, colleague recognition and award programme with generous prizes, additional paid day off to celebrate your birthday.
• Memorable Experiences: Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne, Hotel Guest Experience Stay including an overnight stay and wining and dining at our renowned restaurants and bars, 50% Food and Beverage discount across the Maybourne, social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleagues' Children’s Party, etc.).

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.