Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service and improve logistics.
- Company: Join Ecotone, a leader in organic brands like Clipper Teas and Kallo, committed to sustainability.
- Benefits: Enjoy a competitive salary, private healthcare, bonuses, pension, and more perks.
- Why this job: Be part of a passionate team making a positive impact on biodiversity and ethical standards.
- Qualifications: 5+ years in customer services with leadership experience; FMCG background preferred.
- Other info: Work for a globally recognised B-Corp with a strong commitment to social responsibility.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about Customer Services? Ecotone is looking to recruit a Customer Services Manager who will lead a small team focused on making the customer experience the best in class.
As our Customer Services Manager, you will be responsible for leading the customer services strategy and activities; motivating a high-performing team to deliver a consistent customer service level of +98.5% and developing strong relationships with all our key partners who are critical to our success. Based in Camberley, you will report to the UK Supply Chain Director.
Here are just some of the exciting responsibilities you will be accountable for:
- Support customer service and logistics teams to deliver ‘on target’ service metrics and find ways to continually improve.
- Liaise with key functions including commercial, finance, and supply chain planning to ensure customer service and activities are integrated with other parts of the business and aligned with the overall objectives.
- Monitor performance of all service and logistics activities: maintain a range of KPI’s and measurement against these to ensure the highest level of performance and minimising service or cost risk.
- Review service and logistics policies, procedures and activities to maximise the efficiency, reliability, timeliness and cost effectiveness of the end-to-end supply chain.
- Direct all activities involved from receipt of customer order through to delivery of products to customers.
- Develop, build, direct, evaluate and coach team to continuously improve.
- Build reports that raise awareness of service level gaps and conduct service reviews.
- Maintain compliance with all regulatory requirements and ethical standards.
Additionally, we would like you to:
- Identify risks, opportunities, constraints with plans and identify/initiate solutions.
- Evolve service and incident management processes and procedures and act as an advocate to ensure they have traction and are followed.
- Understand the customer’s individual and corporate requirements and match these to specific Ecotone’s objectives.
- Define & embed joint Supply Chain plans with key accounts.
- Support Supply Chain Director in long term strategic projects in Customer Service and Logistics.
Sustainability: Contributing to the UK vision to be ‘a force for good’ and championing BCorp.
We’re looking for someone who has a minimum of 5+ years’ customer services experience with at least one as a leader of a team who has an outstanding track record of success. You will have:
- FMCG, blue-chip + small company experience.
- Ability to work effectively in a matrix environment and influence key stakeholders.
- Proven experience of building strong retailer and supplier relationships and networks.
- Man-manager and team-building experience.
- Effective communicator.
- Good project management skills with great attention to detail.
What you can expect from us is to:
- Be part of a passionate UK Team delivering success.
- Work for a company that genuinely cares and tries to do some GOOD in the world.
- Enjoy a solid rewards package – salary, private healthcare, a target-based bonus, pension - and a bunch of other benefits.
Customer Services Manager (Blackwater) employer: Ecotone
Contact Detail:
Ecotone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager (Blackwater)
✨Tip Number 1
Familiarise yourself with Ecotone's brands and their commitment to sustainability. Understanding their mission and values will help you align your responses during interviews, showcasing your passion for customer service and environmental responsibility.
✨Tip Number 2
Network with current or former employees of Ecotone on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to lead a team and improve customer service metrics. Highlighting quantifiable achievements will make your candidacy stand out to the hiring managers.
✨Tip Number 4
Stay updated on industry trends in customer service and logistics, particularly within the FMCG sector. Being knowledgeable about current challenges and innovations will allow you to engage in meaningful discussions during interviews and show your proactive approach.
We think you need these skills to ace Customer Services Manager (Blackwater)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, particularly in FMCG or similar sectors. Emphasise any leadership roles and achievements that demonstrate your ability to motivate teams and improve service metrics.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and aligns with Ecotone's mission of sustainability and biodiversity. Mention specific examples of how you've successfully led teams and improved customer experiences in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description such as project management, effective communication, and relationship building. Use concrete examples to illustrate how you have applied these skills in past positions.
Showcase Your Values: Demonstrate your alignment with Ecotone's values by discussing your commitment to ethical standards and sustainability. Share any relevant experiences that reflect your dedication to making a positive impact in the industry.
How to prepare for a job interview at Ecotone
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to enhance customer experiences in your previous roles.
✨Demonstrate Leadership Skills
As a Customer Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and developed teams in the past.
✨Understand the Company’s Values
Familiarise yourself with Ecotone's mission and values, especially their commitment to sustainability and biodiversity. Be ready to discuss how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you've identified risks or opportunities in customer service and how you addressed them effectively.
