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- Tasks: Lead user-centred design projects and collaborate with teams to create impactful solutions.
- Company: Robiquity is a tech consultancy focused on low-code and AI solutions for various sectors.
- Benefits: Enjoy competitive salary, private healthcare, 25 days holiday, and a supportive team culture.
- Why this job: Join a dynamic team driving innovation in automation and user experience design.
- Qualifications: Experience in service design, user research, and collaboration with developers is essential.
- Other info: This role offers significant client interaction and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Robiquity is a technology consultancy specialising in low-code and AI solutions. Our clients realise measurable benefits in revenue, profitability and service, with multiples of return on investment, typically in-year. We enable future ways of working with AI and Automation, supporting our clients to completely rethink how they operate. As a technology agnostic solutions partner, we are turning the potential of automation technology into impactful solutions in Policing, Central Government, Pharmaceuticals and Financial Services. Our pedigree in hyper-automation provides a competitive edge when we deploy solutions developed on Microsoft Power Platform, UiPath and Blue Prism.
The Analysis & Design practice at Robiquity includes the skillsets of Business Analysis and User-Centred Design. For this role, we are looking for an experienced Service Design Consultant with experience in a technology-led consulting environment.
As a Service Design Consultant at Robiquity your role is focused in two areas:
- Project delivery – you will work with minimal supervision and as part of multi-disciplinary project teams to understand user types, needs and wants, and to assess how these are being met by existing products, services, and experiences. You will work collaboratively with developers and business analysts to generate concepts for potential solutions, leading in the creation of simple prototypes (e.g. wireframes or storyboards). You will then support the delivery of these solutions by championing user experience best practices and ways of working.
- Practice contribution – you will work closely with the Practice Lead to establish Robiquity’s Experience Design capability. In addition you will proactively contribute to the Analysis & Design practice’s culture and development, suggesting and driving-forward improvement initiatives.
This is a billable role, where you will spend 60-80% of your time working on client projects.
To be successful in this role you will:
- Have prior experience working as a Service Designer in digital consulting or technology-led environment.
- Have additional skills in User Research and/or UX Design and experience working closely with Business Analysts and Technical Developers.
- Be comfortable working with minimal supervision, taking a lead in establishing and managing client relationships, and championing the importance of user experience both internally and externally.
- Conduct robust and effective research and analysis activities, drawing from a range of user-centred design methods and tools, and presenting findings and recommendations to stakeholders to facilitate informed decision-making.
- Design and deliver highly-engaging, collaborative workshops with a variety of stakeholder types.
- Work as part of a multidisciplinary team of analysts, designers, and developers to uncover a range of challenges and opportunities, and to design, and prototype potential solutions that balance business and user requirements with technical feasibility.
- Have excellent storytelling, presentation, and facilitation skills.
Desirable but not essential:
- Awareness and/or experience of Automation, Low code, and AI technologies.
- Hold, have recently held, or be eligible to go through Security Clearance.
- Have experience working in-line with the Government Digital Service Standard.
Activities you may be involved in include:
- Workshop design and delivery.
- As-Is and To-Be experience mapping and/or service blueprinting.
- User persona generation and user story creation.
- Solution ideation and high-level design.
- Low-to-mid-fidelity prototyping.
- User research and user testing.
- Practice development initiatives.
This is an opportunity to join a company that will invest in you and your career. We offer a competitive salary and bonus package, opportunities for growth and development and a fantastic team culture that you will love working in. Additional benefits will include private healthcare through Vitality, death in service, company pension and 25 days holiday per annum.
We are embarking on an incredible journey. Are you ready to join us?
Service Design Consultant employer: Robiquity
Contact Detail:
Robiquity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant
✨Tip Number 1
Familiarise yourself with the latest trends in service design and user experience. Being well-versed in current methodologies will not only boost your confidence but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the technology consultancy space, especially those who have experience in low-code and AI solutions. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've successfully implemented user-centred design principles. Highlighting your hands-on experience will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Showcase your ability to facilitate workshops and collaborate with multidisciplinary teams. Being able to effectively communicate and engage with various stakeholders is crucial for this role, so be ready to share examples of your past experiences.
We think you need these skills to ace Service Design Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design and technology-led consulting. Emphasise your skills in user research, UX design, and collaboration with developers and business analysts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user-centred design and how your previous experiences align with Robiquity's mission. Mention specific projects where you've successfully delivered solutions that improved user experience.
Showcase Your Skills: Include examples of your storytelling, presentation, and facilitation skills in your application. Consider adding links to any portfolios or case studies that demonstrate your ability to design engaging workshops and prototypes.
Research the Company: Familiarise yourself with Robiquity's work in automation and AI technologies. Understanding their approach will help you tailor your application and show how you can contribute to their goals and culture.
How to prepare for a job interview at Robiquity
✨Showcase Your Experience
Be prepared to discuss your previous roles as a Service Designer in detail. Highlight specific projects where you successfully implemented user-centred design methods and how they impacted the overall project outcomes.
✨Demonstrate Collaboration Skills
Since the role involves working closely with developers and business analysts, share examples of how you've effectively collaborated in multidisciplinary teams. Emphasise your ability to communicate ideas clearly and facilitate discussions.
✨Prepare for User Research Questions
Expect questions about your approach to user research and analysis. Be ready to explain the tools and methods you use, and provide examples of how your findings have influenced design decisions in past projects.
✨Engage with Storytelling
Your storytelling skills will be crucial in presenting your ideas. Practice articulating your design concepts and user experiences in a compelling way that resonates with stakeholders, showcasing your ability to engage and persuade.
