Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage household claims and provide top-notch support to policyholders.
- Company: Join Trinity Claims, a leading firm dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary, 25 days holiday, gym access, and free snacks!
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: 3+ years in Home Claims required; strong communication skills essential.
- Other info: We celebrate diversity and encourage all qualified candidates to apply.
The predicted salary is between 30000 - 40000 £ per year.
We want you to:
- Manage a portfolio of Household claims, answering Policyholder queries relating to their claim and policy either via the claims portal or on the phone.
- Provide first class, full lifecycle claims handling and act as the primary Policyholder contact.
- Help develop technical excellence within the claims team.
- Assist the training function to build material.
We’ll need you to be able to:
- Advise policyholders on general queries and claims queries relevant to their claim or policy.
- Respond to Policyholder portal messages professionally and within a timely manner.
- Build policy-holder confidence by developing rapport and actively listening to each Policyholder and taking the necessary action.
- Ensure policy covers and limits are applied where applicable.
- Take a methodical approach to each claim and work through the processes with each policy holder.
- Request information for example photos of damage and proof of ownership from Policyholders by using the system effectively.
- Arrange for payments to be made within authority levels.
- Proactively handle claims to ensure decisions are made quickly and delivered to the Policyholder as quickly as possible.
- Manage a high-volume portfolio of fast paced claims through prioritising by individual circumstances from to settlement.
- Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims.
- Help build processes and material.
- Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder.
- Negotiate settlement of claims both verbally and in writing.
- Assist with overflow calls during peak times where necessary.
- Constantly seek improvements in how we deliver excellent customer service.
- Ensure that SLA’s and KPI’s are met and maintained consistently.
- Undertake any individual or team task or activity reasonably requested and in line with the company values.
- Ensure efficiency & cost control at the highest level.
Experience/knowledge:
- At least 3 years experience in a Home Claims role.
In return, we can offer you:
- Basic Salary £35,000-40,000 (DOE) as well as market leading benefits.
- 25 days Annual leave plus statutory holidays.
- On-site gym.
- Free on-site parking.
- Free on-site breakfast bar.
- Complimentary on-site snacks and soft drinks.
- Discretionary performance related bonus.
- An extra day’s holiday for your birthday.
Application deadline: this position will remain open until we have found the right person for the job.
We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.
Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.
Senior Claims Specialist (Tonbridge) employer: Trinity Claims
Contact Detail:
Trinity Claims Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Specialist (Tonbridge)
✨Tip Number 1
Familiarise yourself with the common household claims processes and terminology. This will not only help you understand the role better but also allow you to engage in meaningful conversations with potential colleagues during interviews.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. Being able to showcase your ability to build rapport and resolve issues will set you apart from other candidates.
✨Tip Number 3
Research StudySmarter and our values thoroughly. Understanding our company culture and how we prioritise customer service will help you align your answers during the interview, showing that you're a great fit for our team.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the day-to-day responsibilities and expectations, which can help you tailor your approach when applying for the Senior Claims Specialist position.
We think you need these skills to ace Senior Claims Specialist (Tonbridge)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in handling household claims. Emphasise your ability to manage a high-volume portfolio and your experience in customer service, as these are key aspects of the role.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed claims and built rapport with policyholders in the past.
Showcase Technical Excellence: If you have experience in developing training materials or improving processes within a claims team, be sure to include this in your application. Highlighting your contributions to technical excellence will set you apart.
Demonstrate Communication Skills: Since the role involves liaising with policyholders and internal teams, showcase your communication skills. Provide examples of how you've effectively communicated complex information to clients and colleagues in previous roles.
How to prepare for a job interview at Trinity Claims
✨Know Your Claims Inside Out
Make sure you have a solid understanding of household claims and the specific processes involved. Be prepared to discuss your previous experience in handling claims, including any challenges you've faced and how you resolved them.
✨Demonstrate Excellent Communication Skills
Since you'll be the primary contact for policyholders, showcase your ability to communicate clearly and professionally. Practice active listening techniques and think of examples where you've built rapport with clients.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you approach complex claims and manage multiple priorities. Think of specific instances where you've successfully navigated difficult situations or improved processes within your team.
✨Highlight Your Teamwork and Training Contributions
As the role involves helping develop technical excellence within the claims team, be ready to talk about your experience in training others or contributing to team development. Share any materials you've created or processes you've improved.
