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- Tasks: Perform maintenance on complex machinery and provide customer support.
- Company: Join a global leader in special-purpose machinery based in Birmingham.
- Benefits: Enjoy a permanent, full-time role with opportunities for continuous improvement.
- Why this job: Be a key contact for customers while working with state-of-the-art technology.
- Qualifications: Background in mechanical/electrical engineering and customer-facing experience required.
- Other info: Flexible approach and strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you a skilled Electro-Mechanical Engineer with a passion for problem-solving and customer service? We're looking for a Site-Based Maintenance Engineer to join a global leader in special-purpose machinery, based at a customer site in Birmingham. In this permanent, full-time role, you'll deliver high-quality maintenance and engineering support, ensuring state-of-the-art machines run efficiently and reliably. You’ll be a key point of contact for the customer, providing both reactive and preventative maintenance while identifying opportunities for continuous improvement.
What you’ll do:
- Perform planned and reactive maintenance on complex machinery
- Provide first-time fixes and thorough diagnostics on breakdowns
- Ensure machines meet or exceed performance expectations
- Build strong daily working relationships with customer contacts
- Maintain stock and tools, adhering to health and safety standards
What we’re looking for:
- Background in mechanical and/or electrical engineering (qualification or experience-based)
- Previous experience in a customer-facing engineering role
- Proficient with Microsoft Office and PC hardware
- Process-driven with excellent communication skills
- Positive, flexible approach to work
M&E Technician employer: GTS Group Ltd
Contact Detail:
GTS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M&E Technician
✨Tip Number 1
Familiarise yourself with the specific machinery and technologies used by the company. Research their products and services to understand how you can contribute to their maintenance and engineering support.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully diagnosed and resolved issues in a customer-facing role, as this will demonstrate your capability to handle the responsibilities of the position.
✨Tip Number 4
Showcase your communication skills by practising how you would explain technical concepts to non-technical customers. This is crucial for building strong relationships and ensuring effective maintenance support.
We think you need these skills to ace M&E Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your background in mechanical and electrical engineering. Include specific examples of your experience in customer-facing roles and any relevant qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and customer service. Mention how your skills align with the responsibilities of the M&E Technician role, particularly in maintenance and engineering support.
Highlight Relevant Experience: In your application, emphasise your previous experience with complex machinery and any instances where you provided first-time fixes or thorough diagnostics. This will demonstrate your capability to meet performance expectations.
Showcase Communication Skills: Since the role requires building strong relationships with customer contacts, include examples of how you've effectively communicated in past roles. This could be through teamwork, customer interactions, or project management.
How to prepare for a job interview at GTS Group Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your background in mechanical and electrical engineering. Highlight specific experiences where you successfully performed maintenance on complex machinery, as this will demonstrate your technical expertise.
✨Emphasise Customer Service Experience
Since the role involves being customer-facing, share examples of how you've built strong relationships with clients in previous positions. This will show that you understand the importance of customer service in an engineering context.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss instances where you've tackled challenging problems or provided first-time fixes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with Health and Safety Standards
Understand the health and safety standards relevant to the role. Be ready to discuss how you have adhered to these standards in past roles, as this is crucial for maintaining a safe working environment.
