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For Companies At a Glance
- Tasks: Provide top-notch customer service through calls, emails, and social media.
- Company: Join a well-established company in East Grinstead with a great reputation.
- Benefits: Enjoy hybrid working with just 2 days in the office and flexible hours.
- Why this job: Be part of a supportive team while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience and strong communication skills are a must.
- Other info: Work in a dynamic environment with opportunities to grow your skills.
The predicted salary is between 28800 - 42000 £ per year.
Morgan McKinley is looking for experienced Customer Services candidates for a number of Contact Centre Agent roles working on a hybrid basis for a lovely and very well established company based in the East Grinstead, West Sussex area. The main purpose of the Contact Centre Agent job is to provide an excellent Customer Service at all times, handle customer enquiries and resolve complaints via Inbound calls, outbound calls, e-mail, Web Chat and/or social media as required. Location: East Grinstead, hybrid working – 2 days office based Hours: 35 hour working week – shifts between 8.45am-6pm Customer Service – Call Centre Agent duties: Answer customer calls and handle queries Respond to customer emails and live web chat Provide a high level customer advice and information service to customers Support and assist colleagues through sharing of knowledge and experience Handle customer complaints Skills Required: Previous experience of customer service, ideally within a busy Call Centre / Contact Centre environment. Good communication skills, both verbal and written. Knowledge of Microsoft Office. Ability to demonstrate a confident, empathetic approach to customer service Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative. Morgan McKin…
Call Centre Agent Hybrid working employer: Morgan McKinley
Contact Detail:
Morgan McKinley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent Hybrid working
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. You might be asked to role-play a customer interaction, so being articulate and clear is key.
✨Tip Number 3
Research the company’s values and customer service philosophy. Showing that you align with their approach can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your previous experience in a call center environment. Highlight specific examples where you successfully resolved customer issues or improved service quality.
We think you need these skills to ace Call Centre Agent Hybrid working
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience, especially in a call centre environment. Use specific examples that demonstrate your communication skills and ability to handle complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you are interested in the role at Morgan McKinley and how your skills align with their requirements.
Highlight Relevant Skills: In your application, emphasize your proficiency in Microsoft Office and your ability to communicate effectively both verbally and in writing. Provide examples of how you've used these skills in past roles.
Show Empathy and Confidence: When describing your experiences, focus on situations where you demonstrated empathy and confidence while resolving customer issues. This will show that you understand the importance of these qualities in customer service.
How to prepare for a job interview at Morgan McKinley
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in a call centre environment. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Communication Skills
Since good communication is key for this role, practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written communication skills.
✨Familiarize Yourself with Hybrid Working
Understand the dynamics of hybrid working, as this role requires both office and remote work. Be ready to discuss how you manage your time and maintain productivity in a hybrid setting.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter, such as handling complaints or difficult customers. Prepare your approach to these situations, emphasizing empathy and problem-solving skills.
