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For Companies At a Glance
- Tasks: Manage client accounts, ensuring they gain maximum value from our health-tech platform.
- Company: Join an award-winning health-tech company known for its innovative solutions and strong customer success programme.
- Benefits: Enjoy flexible working, a competitive salary, medical care, and 26 days of annual leave plus volunteer days.
- Why this job: Be part of a growing team that values personal development and offers a collaborative work culture.
- Qualifications: Experience in SaaS account management with a focus on client growth and retention is essential.
- Other info: Opportunity to contribute to global market expansion while working with a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
The Company: Globally established and offering the market leading solution in their space. Award winning company with an award-winning Customer Success programme. Huge investors in personal development and growth.
The Opportunity: This market leading and well-established health-tech business are looking to grow their Customer Success team with another, commercially skilled Customer Success Manager. Not only is the UK team growing, but they are expanding teams in other global markets, and you could contribute to that success also. Managing your book of clients, you will be the voice of your customers, ensuring they are seeing absolute value from the platform. Utilise both high and low-touch strategy, using your skills to identify risk, maximise retention and drive adoption and successful client outcomes!
The Ideal Candidate:
- A commercially adept client manager who is not afraid to drive client centric account growth.
- A goal focussed professional who is target driven and not afraid to carry a revenue quota.
- Experience within a SaaS business, owning a book of c.100 accounts.
- Driven both professionally and personally! Someone that is keen to make a statement.
- Extrovert and collaborative. You have a great team to work with here!
Desirable:
- Experience working with CRM platforms or something in the Health-tech space.
- Prior experience in an account management or sales role.
The Package:
- A base salary up to £50k with a £60k OTE.
- Totally flexible working. Want remote, sure! Prefer some office time, no problem!
- Medical care.
- Increased pension.
- 26 days annual leave plus paid volunteer days.
- And more!
ABR Talent are a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with ‘growth engine’ roles such as Customer Success, Sales, Account Management and Support. If you are looking to grow your career in this space, get in touch!
Customer Success Manager (England) employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (England)
✨Tip Number 1
Familiarise yourself with the health-tech industry and the specific challenges it faces. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of how to drive customer success in this sector.
✨Tip Number 2
Network with current or former Customer Success Managers in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your experience with CRM platforms and any relevant SaaS tools during your discussions. Being able to speak confidently about your technical skills will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've driven client success and retention in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for interviewers to see your impact.
We think you need these skills to ace Customer Success Manager (England)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Success Manager. Highlight key responsibilities and required skills that match your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in account management, particularly within SaaS or health-tech. Use specific examples of how you've driven client success and retention in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the company's mission. Mention how your skills align with their needs and express your enthusiasm for contributing to their growth.
Highlight Achievements: In both your CV and cover letter, quantify your achievements where possible. For example, mention any revenue growth you’ve driven or successful projects you’ve managed that demonstrate your ability to meet targets.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Understand the Company and Its Values
Before your interview, take some time to research the company’s mission, values, and recent achievements. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the organisation.
✨Showcase Your Customer Success Experience
Be prepared to discuss specific examples from your previous roles where you successfully managed client relationships, drove adoption, or improved retention. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Commercial Acumen
As a Customer Success Manager, you’ll need to show that you can drive account growth. Be ready to discuss how you’ve identified opportunities for upselling or cross-selling in past roles, and how you plan to apply those skills in this position.
✨Prepare Questions for Your Interviewers
Having thoughtful questions prepared shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Consider asking about the team dynamics, success metrics for the role, or opportunities for professional development.
