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For Companies At a Glance
- Tasks: Lead a team, manage operations, and enhance customer experiences in a dynamic leisure environment.
- Company: Join Places for People Group, a social enterprise dedicated to building thriving communities.
- Benefits: Enjoy flexible working, health memberships, bonuses, and discounts on activities and shops.
- Why this job: Be part of a mission-driven team that values your contributions and supports your growth.
- Qualifications: Previous supervisory experience in leisure facilities and an NPLQ qualification are essential.
- Other info: Opportunities for personal development and a vibrant workplace culture await you!
The predicted salary is between 28800 - 43200 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People Group. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Places Leisure. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when discussing your fit for the Duty Manager role.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership and customer service skills. Think of scenarios where you successfully managed a team or resolved customer issues, as these will be key points of interest for the interviewers.
✨Tip Number 4
Highlight any relevant qualifications, especially your NPLQ certification and first aid experience. Being proactive in mentioning these qualifications can set you apart from other candidates and show your readiness for the responsibilities of the Duty Manager position.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in managing teams and customer service.
Highlight Relevant Experience: Emphasise any previous supervisory or management roles you have held, particularly in leisure facilities. Mention specific achievements that demonstrate your leadership skills and ability to handle customer concerns.
Showcase Your Qualifications: Make sure to mention your NPLQ qualification prominently in your CV and cover letter. If you have first aid experience, include that as well, as it will set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for community engagement and health and wellbeing. Explain why you want to work for Places for People Group and how you can contribute to their mission.
How to prepare for a job interview at Leisure (Operations)
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities during the interview. Share specific examples of how you've successfully managed teams in the past, highlighting your approach to motivating and supporting staff.
✨Emphasise Customer Service Experience
Excellent customer service is key in this role. Be prepared to discuss your previous experiences dealing with customer concerns and how you resolved issues effectively. This will show that you understand the importance of customer satisfaction in a leisure facility.
✨Familiarise Yourself with the Company Values
Places for People Group values community and support. Research their mission and values, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for the company culture during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle various situations. Think of potential challenges you might face as a Duty Manager and prepare your responses, focusing on your decision-making process and outcomes.
