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- Tasks: Handle customer inquiries and manage document flow between the hotel and clients.
- Company: Join a dynamic hotel team focused on exceptional customer service.
- Benefits: Enjoy a full-time position with opportunities for growth and development.
- Why this job: Be part of a vibrant work culture that values communication and teamwork.
- Qualifications: Strong communication skills and previous admin experience are essential.
- Other info: This role may require covering Front Office Reception when needed.
The predicted salary is between 28800 - 42000 £ per year.
Perform general office duties including answering the phones handling incoming correspondence from costumers in a timely and professional manner. Coordinate and control the flow of documents and information between hotel and Clients. Work with the Reservations agent and Reservations Manager to maintain high sales activity. Cover Front Office Reception when needed Promote and maintain customer loyalty Qualifications : Clear oral/written communication Exemplary time management and organizational skills Problem solving abilities Previous experience in an admin role Remote Work : No Employment Type : Fulltime
Reservations Agent Admin employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent Admin
✨Tip Number 1
Fokussiere dich auf deine Kommunikationsfähigkeiten. Da die Rolle des Reservations Agent Admin viel Kundenkontakt erfordert, solltest du in der Lage sein, klar und professionell zu kommunizieren. Übe, wie du am Telefon und in E-Mails freundlich und hilfsbereit auf Anfragen reagierst.
✨Tip Number 2
Zeige deine organisatorischen Fähigkeiten. In dieser Position ist es wichtig, den Überblick über Dokumente und Informationen zu behalten. Überlege dir, wie du deine Zeit effektiv managen kannst, um sicherzustellen, dass alles reibungslos abläuft.
✨Tip Number 3
Bereite dich darauf vor, im Team zu arbeiten. Du wirst eng mit dem Reservations Agent und dem Reservations Manager zusammenarbeiten. Zeige, dass du teamorientiert bist und bereit bist, die Initiative zu ergreifen, um die Verkaufsaktivitäten zu unterstützen.
✨Tip Number 4
Hebe deine Problemlösungsfähigkeiten hervor. In einem administrativen Job können unerwartete Herausforderungen auftreten. Sei bereit, Beispiele aus deiner Vergangenheit zu teilen, wo du erfolgreich Probleme gelöst hast, um deine Eignung für die Rolle zu demonstrieren.
We think you need these skills to ace Reservations Agent Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles. Emphasize skills like communication, time management, and problem-solving that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Reservations Agent Admin position. Mention specific examples of how you've successfully handled customer correspondence and document flow in previous roles.
Highlight Relevant Skills: In your application, clearly outline your oral and written communication skills. Provide examples of how you've effectively managed time and organized tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial for this role.
How to prepare for a job interview at AccorHotel
✨Showcase Your Communication Skills
Since clear oral and written communication is crucial for a Reservations Agent Admin, be prepared to demonstrate your communication abilities during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated with customers in previous roles.
✨Highlight Your Organizational Skills
This role requires exemplary time management and organizational skills. Be ready to discuss specific strategies you use to stay organized and manage your time effectively. You might want to mention any tools or methods that help you keep track of tasks and deadlines.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios from your past experiences where you successfully resolved issues, especially in an administrative context. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Collaboration
As you'll be working closely with the Reservations agent and Reservations Manager, it's important to show that you can collaborate effectively. Share examples of how you've worked as part of a team in previous jobs, emphasizing your ability to coordinate and control the flow of information.
