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- Tasks: Provide 2nd line support and troubleshoot technical issues for clients.
- Company: Blaze Networks, part of Communicate Technology Group, is a dynamic and growing tech company.
- Benefits: Enjoy opportunities for career growth and exposure to modern infrastructure.
- Why this job: Join a supportive team focused on customer satisfaction and exciting challenges.
- Qualifications: Strong knowledge of Microsoft systems, networking principles, and excellent communication skills required.
- Other info: A full UK driving license and access to a vehicle is necessary.
The predicted salary is between 28800 - 43200 £ per year.
Blaze Networks — now proudly part of the Communicate Technology Group — is growing! We’re on the lookout for a talented and reliable Level 2 Support Technician to join our dynamic support team. You’ll be the go-to expert for 2nd line issues, helping resolve technical problems across a range of environments, supporting end users remotely, and ensuring our clients get the exceptional service we’re known for.
What you’ll be doing:
- Provide 2nd line support for incidents and service requests
- Troubleshoot across Windows Servers, laptops, desktops, mobile devices, and printers
- Deliver remote support to customers and internal users
- Work through your ticket queue in line with SLAs
- Help maintain and improve internal documentation and processes
- Champion customer satisfaction at every stage
What we’re looking for:
Technical skills:
- Strong knowledge of Microsoft operating systems and Microsoft 365 administration
- Familiar with Active Directory, Group Policy, and basic firewall concepts (FortiGate a bonus)
- Good understanding of LAN/WAN, TCP/IP, and networking principles
- Confident setting up, diagnosing, and repairing PC hardware
Soft skills:
- Calm and capable in high-pressure situations
- Excellent verbal and written communication skills
- Organised, logical, and solutions-focused
- Able to work independently and collaboratively
- Full UK driving license and access to a vehicle
Why join us?
As part of the Communicate Technology Group, Blaze Networks offers the energy of a growing business backed by the stability and scale of a wider tech group. You’ll be exposed to modern infrastructure, exciting challenges, and have real opportunities to grow your career.
Contact Detail:
Communicate Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 2 Support Technician (Macclesfield)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft operating systems and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows Servers and networking principles. Prepare to share examples of how you've successfully resolved similar problems in the past, as this will showcase your expertise.
✨Tip Number 3
Highlight your soft skills, particularly your ability to remain calm under pressure and communicate effectively. Consider preparing scenarios where you’ve had to manage difficult situations or provide exceptional customer service, as these are key attributes for the role.
✨Tip Number 4
Research Blaze Networks and the Communicate Technology Group to understand their values and culture. Tailoring your conversation to align with their mission during the interview can help you stand out as a candidate who is genuinely interested in joining their team.
We think you need these skills to ace Level 2 Support Technician (Macclesfield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your technical knowledge of Microsoft operating systems, Microsoft 365, and any experience with Active Directory or networking principles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to Blaze Networks' commitment to exceptional service.
Highlight Soft Skills: In your application, don't forget to mention your soft skills. Being calm under pressure and having excellent communication abilities are crucial for this role. Provide examples of situations where you've demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Communicate Technology
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems and Microsoft 365 administration. Highlight any specific instances where you've successfully troubleshot issues across various devices, as this will demonstrate your capability for the role.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice explaining your thought process when diagnosing and resolving technical problems, especially in high-pressure situations, to show you can remain calm and effective.
✨Communicate Clearly
Since excellent verbal and written communication skills are essential, practice articulating your thoughts clearly. Be ready to explain complex technical concepts in simple terms, as this will reflect your ability to support end users effectively.
✨Emphasise Customer Satisfaction
Prepare examples of how you've championed customer satisfaction in previous roles. Discuss how you prioritise client needs and ensure they receive exceptional service, as this aligns with the company's values and expectations.
