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- Tasks: Lead and motivate teams in delivering top-notch housing services.
- Company: Join a leading housing provider in Reading focused on resident satisfaction.
- Benefits: Competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Experience in social housing management and strong communication skills required.
- Other info: Immediate start available; occasional evening/weekend work may be needed.
The predicted salary is between 50000 - 70000 £ per year.
We’re currently working with a leading Housing provider in Reading who are seeking an experienced Operations & Contracts Manager to oversee and lead their tenancy and housing management teams in delivering a high-quality, resident-focused service. This is an excellent opportunity for a confident, organised, and forward-thinking manager with a strong track record in leading front-line housing operations and driving service performance.
Key Responsibilities:- Manage and motivate a team delivering tenancy and housing management services across a defined patch.
- Ensure staff development through 1:1s, appraisals, training, and performance management.
- Deliver a compliant, value-for-money housing service aligned with best practice and legislation.
- Lead performance reporting and quality assurance, ensuring service delivery targets are met.
- Act as lead contact with residents, members, clients and other stakeholders, including responding to complaints and MP enquiries.
- Produce neighbourhood plans, support resident engagement, and ensure robust contract management.
- Deputise for the Director of Commercial & Partnerships in key meetings.
- Oversee budget controls, risk management, lone working processes and strategic delivery priorities.
- Proven experience of leading operational housing teams within social housing.
- Excellent communicator with strong stakeholder engagement skills.
- Strategic thinker with solid decision-making and leadership capabilities.
- In-depth knowledge of housing legislation and tenancy law.
- Contract and budget management experience, ideally within PFI or complex partnership arrangements.
- Flexible approach – occasional evening/weekend attendance may be required.
- Strong IT literacy and reporting skills.
If you’re interested or would like more information, please get in touch today.
Operations and Contract Manager (Reading) employer: Service Care Solutions
Contact Detail:
Service Care Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Contract Manager (Reading)
✨Tip Number 1
Familiarise yourself with the latest housing legislation and tenancy law. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience in operations and contract management. Attend local housing events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare specific examples of how you've successfully led teams and improved service delivery in previous roles. Being able to articulate these experiences clearly will set you apart during discussions with potential employers.
✨Tip Number 4
Research the housing provider you're applying to. Understanding their values, recent projects, and challenges they face will allow you to tailor your conversations and show genuine interest in their work.
We think you need these skills to ace Operations and Contract Manager (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading operational housing teams and managing contracts. Use specific examples that demonstrate your skills in stakeholder engagement and decision-making.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your strategic thinking and leadership capabilities, and explain how you can deliver a high-quality, resident-focused service.
Highlight Relevant Experience: In your application, focus on your proven experience within social housing. Mention any specific achievements related to performance reporting, budget management, or compliance with housing legislation.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Service Care Solutions
✨Showcase Your Leadership Skills
As an Operations and Contracts Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to staff development and performance management.
✨Know Your Housing Legislation
Familiarise yourself with current housing legislation and tenancy law. Be ready to discuss how you have applied this knowledge in previous roles, as it will be crucial for ensuring compliance and delivering a high-quality service.
✨Prepare for Stakeholder Engagement
Since the role involves acting as a lead contact with various stakeholders, think about your communication strategies. Prepare to share experiences where you've effectively engaged with residents, clients, and other stakeholders, especially in resolving complaints.
✨Demonstrate Strategic Thinking
The interviewers will be looking for your ability to think strategically. Be prepared to discuss how you've approached decision-making in complex situations, particularly in relation to budget management and contract oversight.
