Operations and Contract Manager (Reading)

Contrcats Manager
Reading -based Housing Client
Ongoing Temporary Contract
£255 per day Umbrella LTD (Inside IR35) / £211 PAYE
ASAP Start
We’re currently working with a leading Housing provider in Reading who are seeking an experienced Operations & Contrcats Manager to oversee and lead their tenancy and housing management teams in delivering a high-quality, resident-focused service.
This is an excellent opportunity for a confident, organised, and forward-thinking manager with a strong track record in leading front-line housing operations and driving service performance.
Key Responsibilities:

• Manage and motivate a team delivering tenancy and housing management services across a defined patch.
• Ensure staff development through 1:1s, appraisals, training, and performance management.
• Deliver a compliant, value-for-money housing service aligned with best practice and legislation.
• Lead performance reporting and quality assurance, ensuring service delivery targets are met.
• Act as lead contact with residents, members, clients and other stakeholders, including responding to complaints and MP enquiries.
• Produce neighbourhood plans, support resident engagement, and ensure robust contract management.
• Deputise for the Director of Commercial & Partnerships in key meetings.
• Oversee budget controls, risk management, lone working processes and strategic delivery priorities.

Requirements:

• Proven experience of leading operational housing teams within social housing.
• Excellent communicator with strong stakeholder engagement skills.
• Strategic thinker with solid decision-making and leadership capabilities.
• In-depth knowledge of housing legislation and tenancy law.
• Contract and budget management experience, ideally within PFI or complex partnership arrangements.
• Flexible approach – occasional evening/weekend attendance may be required.
• Strong IT literacy and reporting skills.

If you’re interested or would like more information, please get in touch today.
James Glover 01772 208967 – james.glover@servicecare.org.uk