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- Tasks: Lead the shopfloor team, ensuring exceptional customer service and driving sales.
- Company: Join JD Group, a leading global omni-channel retailer in sports fashion and outdoor gear.
- Benefits: Enjoy a 25% discount, monthly bonuses, health plans, and personal development opportunities.
- Why this job: Advance your management career in a dynamic environment focused on growth and innovation.
- Qualifications: Previous retail management experience and a passion for customer service are essential.
- Other info: Opportunities for apprenticeships and nationally recognised qualifications available.
Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally. We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.
Role overview: We are looking for an Enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff you will have avid collaboration opportunities with senior managers, championing yours and your teams career development.
Responsibilities:
- Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
- Drive team sales through effective merchandising, stock replenishment & team motivation.
- Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
- Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.
- Ensure that stock replenishment is completed regularly.
- Provide excellent customer service, addressing inquiries and resolving complaints professionally.
- Help manage day-to-day operations, including opening and closing procedures.
- Support cash management tasks, such as processing transactions and reconciling tills.
- Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.
Role objectives and KPIs:
- Contribute to achieving or exceeding the stores monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store Audits.
- Ensure all new colleagues complete mandatory training required.
- Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
Skills and Experience:
- Previous supervisory or management experience in a fast-paced Retail/ Customer Facing environment.
- Passionate about retail & hold a good understanding of the latest trends and our competitors.
- Previous experience of coaching and developing individuals.
- Strong communication skills.
- Strong attention to detail & ability to maintain high standards on the shop floor.
- Promote JD Group values to internal and external stakeholders.
Benefits: We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to digital health and well-being services through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
- Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
- Discounted Gym memberships at JD Gyms.
- Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to help influence positive change.
- Incremental Holiday Allowance.
We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.
Thank you for your time.
Floor Manager employer: JDEMEA
Contact Detail:
JDEMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Familiarise yourself with JD Sports' values and mission. Understanding their focus on being a people-led, innovative, and customer-focused organisation will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your previous supervisory or management experience by preparing specific examples of how you've driven team performance and customer satisfaction in fast-paced retail environments. This will demonstrate your capability to excel as a Floor Manager.
✨Tip Number 3
Research the latest trends in sports fashion and outdoor retail. Being knowledgeable about competitors and current market trends will not only impress during interviews but also show your passion for the industry.
✨Tip Number 4
Prepare to discuss how you would foster a positive work environment and develop your team. Think of strategies you could implement to enhance engagement and performance, as this is a key responsibility of the Floor Manager role.
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Floor Manager at JD Group. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: Emphasise any previous supervisory or management experience in retail or customer-facing environments. Use specific examples to demonstrate your ability to lead teams and drive sales.
Showcase Your Skills: Focus on key skills mentioned in the job description, such as strong communication, attention to detail, and the ability to maintain high standards. Provide concrete examples of how you've applied these skills in past roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for retail and how you can contribute to JD Group's goals of operational excellence and customer satisfaction.
How to prepare for a job interview at JDEMEA
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Talk about your understanding of current trends and how they relate to JD Sports, as this will demonstrate your commitment to the role and the company.
✨Highlight Your Leadership Skills
As a Floor Manager, you'll be leading a team. Share specific examples from your past experiences where you've successfully motivated and developed team members. This will show that you have the necessary skills to foster a positive work environment.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service. Prepare to discuss how you've handled difficult situations or complaints in the past. This will illustrate your ability to maintain high service standards and ensure customer satisfaction.
✨Demonstrate Your Attention to Detail
Discuss how you ensure that the shop floor is clean, organised, and visually appealing. Providing examples of how you've maintained high standards in previous roles will highlight your attention to detail, which is crucial for this position.
