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For Companies At a Glance
- Tasks: Provide IT support and manage business services for users in a dynamic environment.
- Company: Join a leading pharmaceutical company in Liverpool, making a difference in life sciences.
- Benefits: Enjoy opportunities for growth, a collaborative culture, and potential remote work options.
- Why this job: Be part of a team that values innovation and improvement in IT systems.
- Qualifications: Degree in IT or equivalent experience; desktop support and Microsoft 365 knowledge required.
- Other info: HRS focuses on the Life Science sectors, offering tailored career advancement support.
The predicted salary is between 30000 - 42000 £ per year.
Our client is currently looking for an IT Support Analyst to join a leading pharmaceutical company based in Liverpool. As the IT Support Analyst, you will be responsible for providing support to users of all IT Business Services and assisting in the deployment and management of these services.
Your duties as the IT Support Analyst will be varied:
- Provide support to all users of the IT Business Services.
- Administer IT Business Services in line with company policy and procedure.
- Suggest and implement improvements in existing IT systems and procedures.
To be successful in your application to this exciting role as the IT Support Analyst, we are looking to identify the following on your profile and past history:
- Degree in an IT related field (or equivalent experience).
- Proven industry experience in desktop support and Microsoft 365.
- A working knowledge and practical experience with IT hardware and software installation and management.
IT Support Analyst 1st / 2nd Line Support employer: Hyper Recruitment Solutions
Contact Detail:
Hyper Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst 1st / 2nd Line Support
✨Tip Number 1
Familiarise yourself with the specific IT Business Services used by pharmaceutical companies. Understanding the unique challenges and requirements of this sector can give you an edge during interviews.
✨Tip Number 2
Brush up on your knowledge of Microsoft 365, as it's a key requirement for this role. Consider taking a quick online course or certification to demonstrate your proficiency and commitment to staying current.
✨Tip Number 3
Network with professionals in the pharmaceutical IT sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Be ready to share specific examples of how you've successfully resolved IT issues in the past, as this will showcase your ability to handle the responsibilities of the role.
We think you need these skills to ace IT Support Analyst 1st / 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in desktop support and Microsoft 365. Use specific examples to demonstrate your skills in IT hardware and software installation.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the IT Support Analyst position and include any suggestions for improvements you've implemented in past roles.
Highlight Relevant Qualifications: Clearly state your degree in an IT-related field or equivalent experience. If you have an ITIL Foundation certification, be sure to mention it as it is relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Analyst.
How to prepare for a job interview at Hyper Recruitment Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop support and Microsoft 365 in detail. Highlight specific examples of how you've resolved issues or improved systems in previous roles.
✨Understand the Company’s IT Environment
Research the pharmaceutical company and its IT services. Familiarise yourself with their business model and how IT supports their operations, as this will help you tailor your responses during the interview.
✨Demonstrate Problem-Solving Abilities
Prepare to answer situational questions that assess your problem-solving skills. Think of scenarios where you successfully diagnosed and resolved technical issues, and be ready to explain your thought process.
✨Emphasise Communication Skills
As an IT Support Analyst, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining complex technical concepts in simple terms, and be ready to showcase your interpersonal skills.
