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- Tasks: Lead client relationships and drive strategic initiatives for top banking clients.
- Company: Join a dynamic team focused on enhancing client engagement in the financial sector.
- Benefits: Enjoy flexible working, generous leave, private healthcare, and exciting company events.
- Why this job: Be a key player in shaping client strategies and driving innovation in banking.
- Qualifications: Experience in managing client relationships in loyalty or B2B sectors is essential.
- Other info: Hybrid working model with a vibrant company culture and strong focus on employee wellbeing.
The predicted salary is between 43200 - 72000 £ per year.
You will be a commercial strategic minded individual that can cultivate and grow Tier 1 financial institution clients and can bring ideas and smart solutions to our clients. This person will be a senior member of the team that will drive forward our customer engagement programmes to give more value back to our banking clients and their customers. You will be required to identify opportunities and understand clients' unique strategies and priorities, ensuring successful alignment for all parties. Key to this role is having the empathy and ability to understand the channel to the clients’ customers.
You will be valued by our most senior clients for your partnership and strategic guidance while managing team performance and profitability. An exceptional leader of clients, complex teams, and individuals.
Key Responsibilities- Client Relationship Management
- The day-to-day running of our key banking client relationship(s) at various management levels, proactively working with a range of teams internally and with the client to deliver against programme KPIs and business performance.
- Establishing and maintaining trusted and effective client relationships, aligning them to Reward’s strategy.
- Being the voice of the client within Reward - lead and coordinate matrix teams to deliver against key goals and objectives.
- Develop and maintain strong trusted relationships with key clients, acting as their strategic advisor and advocate within the business.
- Proactively engage with clients to understand their business objectives, challenges and opportunities and identify areas where our solutions can add value.
- Serve as the main point of contact for client inquiries, escalation and strategic discussions ensuring prompt and effective resolution of issues.
- Strategic Account Planning
- Develop Client Account Plans by collaborating with clients to develop strategic alignment with their goals and Reward objectives driving mutual growth and success.
- Driving forward the Account Plans internally and with clients to successfully deliver.
- Driving key stakeholder meetings with the client (Quarterly and monthly) that ensures strategic and programme objectives are being met and managed.
- Organising and leading performance and planning meetings with client and internal teams.
- Conduct regular business reviews with clients to assess performance, identify opportunities for improvement and propose strategic initiatives to drive value.
- Identify upsell and cross-sell expansion opportunities leveraging programme insights and work closely with product teams to develop and execute growth strategies.
- Management of a Customer Success Manager to support in the management of the banking hub clients, including line management and supporting them in career growth.
- Solution Alignment
- Defining the client strategy and plan and working with cross matrix teams to execute on those plans.
- Understanding the bank client’s business and programme objectives/KPIs to identify and deliver new strategic opportunities supporting innovation and improvement.
- Stay informed about industry trends, competitive landscape and market dynamics to anticipate client needs and identify opportunities for innovation.
- Coordinate with cross-functional teams to develop customised solutions proposals and presentations tailored to meet client objectives and address specific challenges.
- Champion the client's perspective within Reward advocating for product enhancements and service improvements based on client feedback and market trends.
- Revenue Growth and Retention
- Drive revenue growth by identifying upsell and cross-sell opportunities within existing client accounts.
- Aligning Reward strategic objectives with client business programme objectives that ensure alignment and growth for Reward and their programmes.
- Maintaining accurate revenue forecasts and budgets, alongside the programme performance.
- Monitor client satisfaction and retention metrics proactively addressing any issues or concerns to ensure ongoing client loyalty and advocacy.
- Negotiate contract renewals, pricing agreements and service level agreements with clients maximising revenue while maintaining strong client relationships.
- Market Intelligence and Insight
- Share market intelligence and insights with internal teams to inform product development and marketing strategies initiatives.
- Monitoring client and market trends and insights to identify new opportunities and grow profitable revenue streams.
- Extensive experience working in a commercial role in managing relationships in loyalty/retail banking/payments or related B2B sectors with a consumer/customer at the end of the other side of the relationship.
- Strategic leader who is highly adept at anticipating consequences and opportunities.
- Be able to create/convert new client revenue opportunities and drive revenue generation.
- Support our business development team to drive growth and expand additional business streams.
- Demonstrable relevant client-side and/or partner management experience.
- An effective and articulate communicator, able to persuasively present concepts clearly and concisely to key stakeholders, adjusting style to audience.
- KPI and performance focused with a strong commercial awareness and experience of managing budgets with a focus on profitability.
- Work with our clients in a consultative way to enhance their experience and develop opportunities for additional services and reward solutions.
- Manage and run projects or operational goals/activities with key clients.
- Annual Leave: 25 days + bank holidays.
- Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent).
- Flexible working options: we are operating a hybrid working model with 3 days a week from the office.
- Pension: Hargreaves Lansdown – 6% matched contribution.
- Employee share scheme.
- Generous family friendly cover.
- Private healthcare - Bupa.
- Income protection.
- Critical illness cover.
- Life insurance cover.
- Dental cover.
- Optical cover.
- Yulife app for access to employee wellbeing and discounts.
- Perks at Work, cashback/discount shopping site.
- Employee referral scheme.
- Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans.
- Volunteering program.
- Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!).
- Team socials.
Client Partnership Director employer: Rewardinsight
Contact Detail:
Rewardinsight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partnership Director
✨Tip Number 1
Network strategically within the financial services sector. Attend industry events, webinars, and conferences where you can meet potential clients and partners. Building relationships with key players in the banking industry can give you insights into their needs and help you position yourself as a valuable partner.
✨Tip Number 2
Stay updated on the latest trends in loyalty programmes and customer engagement strategies. Understanding what drives success in these areas will allow you to speak knowledgeably about how you can add value to our clients' businesses during interviews and discussions.
✨Tip Number 3
Demonstrate your ability to manage complex client relationships by preparing case studies or examples from your previous roles. Highlight specific instances where you successfully aligned client objectives with strategic solutions, showcasing your consultative approach and results-driven mindset.
✨Tip Number 4
Familiarise yourself with our company’s values and mission. Tailor your conversations to reflect how your experience and vision align with our goals. This will not only show your enthusiasm for the role but also your commitment to contributing positively to our team and clients.
We think you need these skills to ace Client Partnership Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management, particularly within the banking or financial sectors. Use specific examples that demonstrate your ability to drive revenue growth and manage complex teams.
Craft a Compelling Cover Letter: In your cover letter, express your understanding of the role and how your strategic mindset aligns with the company's objectives. Mention specific achievements that showcase your ability to cultivate client relationships and deliver value.
Showcase Leadership Skills: Emphasise your leadership experience in managing teams and driving performance. Provide examples of how you've successfully led projects or initiatives that resulted in significant outcomes for clients.
Highlight Industry Knowledge: Demonstrate your understanding of market trends and insights relevant to the banking sector. Discuss how this knowledge can help identify opportunities for innovation and growth for the company and its clients.
How to prepare for a job interview at Rewardinsight
✨Understand the Client's Needs
Before the interview, research the financial institutions you will be working with. Understand their business objectives and challenges. This will help you demonstrate your ability to align their needs with the solutions you can provide.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully developed client account plans in the past. Highlight your strategic approach to managing relationships and driving mutual growth, as this is key for the role.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in leading teams and managing performance. Share specific instances where you've motivated a team or resolved conflicts, showcasing your ability to lead complex teams effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Prepare scenarios where you've successfully navigated challenges, ensuring you highlight your consultative approach and focus on client satisfaction.
