Store Manager (Retail)

An exciting opportunity exists to join a major national retailer as a Store Manager in their Concession within a prestigious department store.

Our client is seeking a dedicated and customer-focused individual who is passionate about delivering an exceptional purchase experience. If you take pride in creating a welcoming, visually appealing store environment and thrive on ensuring customer satisfaction, we’d love to hear from you!

The Responsibilities

• Overall management of end-to-end operations within the concessions showroom
• Ensuring the showroom always provides an outstanding experience for customers
• Delivering outstanding service to all customers – surpassing their expectations and following up immediately
• Driving sales to meet and exceed your personal sales targets
• Handling customer complaints in sometimes difficult situations
• Managing resources, ensuring the showroom able to meet customer demand across the working week
• Ensuring the highest standard of show room and merchandise presentation
• Building the brand within the area by building relationships within the host store
• Building a strong relationship with colleagues and management of local company store
• Communicating and building relationships with your department store floor manager
• Accurately calculating, planning, and estimating products for customer orders
• Constantly looking for ways to continuously improve service for customers, colleagues and the wider business
• Regularly using company technology to input customer order details accurately and to a high standard
• Complying with all Health, Safety and Security requirements

The Package

• Competitive salary and commission scheme
• Range of benefits including staff discounts, share of profit bonus scheme and more

The right candidate will be:

• Naturally self-motivated, results driven and able to lead by example
• People-focused
• Confident in their ability and will view 100% of target as the minimum requirement
• Always seeking ways to improve things for both customer and colleagues
• Comfortable in their own company and able to thrive in stand-alone positions – this is a challenge and one you know you’ll succeed in!
• Able to build strong relationships with colleagues across the business with ease and know where to turn for support
• Seeking to smash sales targets at every turn while ensuring the customer gets the best service when visiting your concession
• Exceptionally well organised with an understanding of how to run an efficient and effective showroom operation, using the right tools to help you calculate, plan and estimate, so that the customer has all the information they need to make an informed decision
• Capable of good judgement – you don’t shy away from difficult conversations and manage them with charm, dealing with challenges but ensuring the best outcome
• 'Tech Savvy’ and able to use Store systems to your advantage
• Flexible and keen to do what is best for the showroom, scheduling work effectively so no customer is left behind