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For Companies At a Glance
- Tasks: Lead a team of 100 agency colleagues, ensuring operational efficiency and high service delivery.
- Company: Join Abstract Recruitment, a trusted provider of flexible workforce solutions in logistics and warehousing.
- Benefits: Enjoy a competitive salary, career development, and access to employee engagement programs.
- Why this job: Make a real impact in a people-first culture while developing your leadership skills.
- Qualifications: Experience in account management or recruitment, strong leadership, and excellent communication skills required.
- Other info: Flexibility to work outside normal hours is needed; perfect for those seeking dynamic work environments.
The predicted salary is between 36000 - 60000 £ per year.
About Abstract Recruitment
Abstract Recruitment is a trusted provider of flexible workforce solutions across the logistics, warehousing, and industrial sectors. With a strong focus on service, compliance, and performance, we partner with leading UK businesses to deliver high-volume staffing strategies that meet ever-changing operational demands. Our people-first approach and onsite support model ensure consistent results and lasting client relationships.
About the Role
We are seeking an experienced Onsite Account Manager to lead our operation at a key client's site, managing a workforce of approximately 100 agency colleagues. This is a high-impact, client-facing role requiring excellent organisational, people-management, and communication skills. You will ensure operational efficiency, workforce compliance, and high levels of service delivery in line with agreed KPIs.
Key Responsibilities
- Team & Workforce Management
- Directly manage two Onsite Coordinators and support them in their day-to-day tasks.
- Oversee the scheduling, allocation, and productivity of approximately 100 agency colleagues.
- Monitor daily attendance, address issues promptly, and ensure fulfilment targets are met.
- Take ownership of shift planning and deployment based on operational needs.
- Act as the main point of contact for the client, ensuring clear and regular communication.
- Attend client meetings, provide operational updates, and support strategic planning.
- Develop a strong, collaborative partnership with client stakeholders to drive performance improvements.
- Liaise with Abstract's recruitment team to manage workforce pipeline and forecast future demand.
- Oversee the full induction process for new starters, ensuring all colleagues are trained, onboarded, and compliant before entering the operation.
- Maintain accurate records and ensure all documentation is completed to standard.
- Monitor and report on daily, weekly, and monthly KPIs (attendance, productivity, fulfilment rates, etc.).
- Identify trends or issues and implement continuous improvement initiatives.
- Conduct regular performance reviews with team members and develop action plans as needed.
- Ensure all agency colleagues are compliant with client and legal standards (right to work, H&S, policies).
- Manage colleague grievances, disciplinary actions, and welfare matters in conjunction with HR.
- Maintain accurate records of absences, holidays, and sickness and ensure proper reporting protocols.
- Lead onsite engagement activities and communication initiatives to promote a positive work culture.
- Support the client's CSR goals through active collaboration on local or company-wide projects.
- Organise recognition programs, engagement surveys, and feedback forums.
Skills & Experience Required
- Proven experience in account management, workforce management, or recruitment operations, preferably in a logistics or warehousing environment.
- Strong leadership and people management skills.
- Excellent client-facing and stakeholder management abilities.
- Ability to analyse and act on data to drive operational improvements.
- Knowledge of employment legislation and compliance requirements (e.g. right to work checks).
- Proficient in Microsoft Office and workforce management systems.
- Flexibility to work outside normal business hours, including weekends or night shifts, as needed.
What We Offer
- Competitive salary package
- Career development opportunities within a growing organisation
- Supportive team culture and autonomy to make an impact
- Access to company benefits, rewards, and employee engagement programs
Recruitment Account Manager employer: Abstract Recruitment
Contact Detail:
Abstract Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Account Manager
✨Tip Number 1
Familiarise yourself with the logistics and warehousing sectors. Understanding the specific challenges and trends in these industries will help you speak confidently about how you can add value to Abstract Recruitment.
✨Tip Number 2
Highlight your experience in managing large teams and client relationships. Be prepared to share specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 3
Demonstrate your analytical skills by discussing how you've used data to drive operational improvements. Prepare to talk about any KPIs you've managed and how you’ve implemented changes based on performance metrics.
✨Tip Number 4
Show your understanding of compliance and HR processes. Be ready to discuss your knowledge of employment legislation and how you've ensured compliance in past roles, as this is crucial for the position.
We think you need these skills to ace Recruitment Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, workforce management, or recruitment operations. Use specific examples from your past roles that demonstrate your leadership and people management skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your client-facing experience and ability to manage large teams effectively. Show enthusiasm for the role and the company.
Highlight Compliance Knowledge: Since compliance is crucial for this role, mention any experience you have with employment legislation and compliance requirements. This could include right to work checks or health and safety regulations.
Showcase Data Analysis Skills: Include examples of how you've used data to drive operational improvements in previous roles. This could involve monitoring KPIs or implementing performance management strategies.
How to prepare for a job interview at Abstract Recruitment
✨Showcase Your Leadership Skills
As a Recruitment Account Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you manage teams, and any specific challenges you've overcome in similar roles.
✨Demonstrate Client Relationship Management
This role is client-facing, so it's crucial to highlight your experience in managing client relationships. Share examples of how you've built strong partnerships and improved service delivery in past positions.
✨Prepare for Operational Efficiency Questions
Expect questions about how you ensure operational efficiency and meet KPIs. Think of specific instances where you've successfully managed workforce compliance and productivity, and be ready to discuss the outcomes.
✨Familiarise Yourself with Compliance Standards
Knowledge of employment legislation and compliance is key for this role. Brush up on relevant laws and be ready to discuss how you've ensured compliance in previous roles, especially in logistics or warehousing environments.
