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- Tasks: Lead the design and delivery of top-notch Cloud IT services.
- Company: Join a reputable organization that values training and development.
- Benefits: Enjoy flexible working practices and a hybrid work model.
- Why this job: Be innovative while improving IT service delivery in a supportive environment.
- Qualifications: Experience with ITIL 4 is a plus; strong communication skills are essential.
- Other info: Work 1-2 days a week in the Brighton office.
The predicted salary is between 43200 - 72000 £ per year.
We are looking to recruit an experienced IT Service Delivery Manager who has experience of working with the ITIL 4 framework. You will need to be someone who is passionate about structuring IT services to give service users the best possible outcomes. You will be working closely with operational service owners and the IT organisation to design and deliver an exceptional Cloud based IT service in a way that delivers real benefits. To be a success in this role you will need to be an exceptional communicator with effective influencing skills. You will be someone who is comfortable reviewing the status quo to see if there is a better way. You must listen well and be able to balance the needs of the organisation with the organisational capacity. You will have the opportunity to be innovative in designing how IT service is delivered but be able to combine that with being pragmatic so that you set realistic expectations that can successfully delivered. You will be used to taking an evidence approach and be someone who thrives in an environment that aspires to continually improve. An ITIL 4 accreditation would be beneficial but is not essential. This is a hybrid role, with an expectation of spending 1 – 2 days per week in the office in Brighton. There are very flexible working practices that are consistant with an organisation genuinely values their people. This is an opportunity to join an organisation with an excellent reputation for investing in the training and develo…
Senior Service Delivery Manager employer: Eligo Recruitment Ltd
Contact Detail:
Eligo Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the ITIL 4 framework if you haven't already. Understanding its principles and practices will not only help you in the interview but also demonstrate your commitment to delivering exceptional IT services.
✨Tip Number 2
Prepare examples of how you've successfully influenced stakeholders in previous roles. Being able to showcase your effective communication and influencing skills will be crucial in demonstrating your fit for this position.
✨Tip Number 3
Think about innovative solutions you've implemented in past projects. Highlighting your ability to balance innovation with pragmatism will show that you can design IT services that are both creative and realistic.
✨Tip Number 4
Research the company’s current IT service delivery methods and be ready to discuss potential improvements. Showing that you can critically assess the status quo and suggest enhancements will set you apart as a candidate who thrives on continuous improvement.
We think you need these skills to ace Senior Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with the ITIL 4 framework and any relevant IT service delivery roles. Use specific examples that demonstrate your ability to structure IT services for optimal user outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT service delivery and your innovative approach to problem-solving. Mention how your communication and influencing skills have led to successful outcomes in previous roles.
Showcase Evidence-Based Approach: Emphasize your evidence-based approach to service delivery in both your CV and cover letter. Provide examples of how you have used data to improve IT services and meet organizational needs.
Highlight Flexibility and Adaptability: Since this is a hybrid role, mention your experience with flexible working practices and your ability to adapt to different work environments. This will show that you are a good fit for the company's culture.
How to prepare for a job interview at Eligo Recruitment Ltd
✨Show Your Passion for IT Service Delivery
Make sure to express your enthusiasm for structuring IT services that lead to the best outcomes for service users. Share specific examples from your past experiences where you successfully improved service delivery.
✨Demonstrate Effective Communication Skills
Prepare to showcase your exceptional communication abilities. Think of instances where you influenced stakeholders or collaborated with operational service owners to achieve a common goal.
✨Be Ready to Discuss Innovation and Pragmatism
Highlight your ability to innovate while being pragmatic. Discuss how you've balanced creative solutions with realistic expectations in previous roles, ensuring successful delivery of IT services.
✨Emphasize Continuous Improvement Mindset
Illustrate your commitment to continuous improvement by sharing examples of how you've used evidence-based approaches to enhance IT service delivery. Show that you thrive in environments focused on growth and development.
