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- Tasks: Provide first- and second-line technical support while developing third-line skills.
- Company: Join a rapidly growing global leader in the IT market.
- Benefits: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact.
- Qualifications: Experience with cloud platforms, Microsoft Active Directory, and networking concepts required.
- Other info: Ideal for Jersey residents looking to advance in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Our client is rapidly becoming a leader in its vertical market space and, due to sustained growth, is now seeking a proactive and technically skilled IT Service Engineer to join their team. This is a fantastic opportunity to be part of a dynamic global organisation where you will work within the Global Service Support team, delivering exceptional first- and second-line technical support while also developing your third-line capabilities.
The role is ideal for someone who is enthusiastic, eager to learn, and passionate about delivering outstanding service. In this role, you’ll troubleshoot and resolve technical incidents related to end-user devices, software, and local infrastructure. You will be responsible for supporting and maintaining IT systems specific to the office environment, including servers, networking equipment, and peripherals, while ensuring all support activities align with user needs and business functionality.
You’ll serve as the primary escalation point for unresolved issues within the Jersey office and work closely with the global Service Delivery team to support escalations and resolve complex technical challenges. The ideal candidate will be working on their Cloud Platform, with strong troubleshooting and problem-solving skills in cloud environments.
You should have experience with Microsoft Active Directory, Domains and Group Policies, as well as a solid understanding of cloud security best practices and compliance standards. A strong grasp of networking concepts and virtualization technologies is essential, along with an in-depth understanding of TCP/IP, DNS, DHCP, OSPF, and EIGRP protocols. Experience with standard and extended access list traffic filters and inter-VLAN routing on Layer-3 switches is also highly desirable.
Familiarity with both Windows and macOS operating systems, as well as working knowledge of Veritas Backup Exec and RedStore online backup solutions, will be beneficial but not essential. You'll also play a key role in maintaining the security and integrity of local IT systems, managing backups, monitoring security protocols, and ensuring adherence to agreed SLAs.
The role supports ITSM practices including Incident, Service, Problem, and Change Management, with alignment to ISO 27001 and ITIL v4 standards. We are ideally looking for someone based in Jersey who is keen to apply their existing skillset while advancing into a more senior role within a fast-paced and supportive environment. If you’re looking to grow your career in IT with an innovative and forward-thinking organisation, apply now to avoid disappointment.
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Jersey)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Active Directory and cloud security best practices. Being able to discuss these topics confidently during your interview will show that you're proactive and well-prepared.
✨Tip Number 2
Highlight any relevant experience you have with troubleshooting and resolving technical incidents. Prepare examples of past challenges you've faced and how you successfully resolved them, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Research the company’s culture and values to understand what they prioritise in their employees. Tailoring your conversation to align with their ethos during the interview can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the role and the organisation, which can be invaluable during your application process.
We think you need these skills to ace IT Support Engineer (Jersey)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the IT Support Engineer role. Emphasise your troubleshooting abilities, knowledge of cloud environments, and familiarity with Microsoft Active Directory and networking concepts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your problem-solving skills and your passion for delivering outstanding service in IT support.
Highlight Technical Skills: In your application, clearly outline your technical skills related to the job description. Include your understanding of TCP/IP, DNS, DHCP, and any experience with backup solutions like Veritas Backup Exec, as these are crucial for the role.
Showcase Your Learning Attitude: Since the role is ideal for someone eager to learn, mention any relevant courses or certifications you have completed or are currently pursuing. This will demonstrate your commitment to professional growth and alignment with the company's values.
How to prepare for a job interview at InterQuest Group
✨Show Your Technical Skills
Be prepared to discuss your experience with troubleshooting and resolving technical incidents. Highlight your familiarity with Microsoft Active Directory, cloud environments, and networking concepts, as these are crucial for the role.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to provide examples of how you've tackled complex technical challenges in the past. This will showcase your analytical skills and ability to think on your feet.
✨Understand ITSM Practices
Familiarise yourself with IT Service Management (ITSM) practices, including Incident, Service, Problem, and Change Management. Being able to discuss these concepts will show that you understand the framework within which the company operates.
✨Express Enthusiasm for Learning
Since the role involves developing third-line capabilities, convey your eagerness to learn and grow within the organisation. Share any relevant courses or certifications you’re pursuing to demonstrate your commitment to professional development.
